Registration Services Representative
4 weeks ago
Job Summary
The Registration Services Representative plays a vital role in ensuring a positive hospital experience for patients and families. This role involves providing courteous telephone interactions, accurate and expeditious routing, and referral to appropriate clinical or financial staff when necessary.
Key Responsibilities
- Respect patient confidentiality at all times.
- Perform system searches for all patients and issue new medical record numbers when appropriate.
- Accurately collect and verify demographic and financial information from patients and/or their representatives.
- Verify patient insurance coverage and determine eligibility using appropriate technology.
- Collaborate with co-workers to effectively resolve issues impacting departmental or hospital operations.
Requirements
- High School Diploma.
- Prior healthcare experience preferred.
- Basic computer knowledge and ability to navigate multiple screens.
- Prior customer service experience, preferably in a call center environment.
Mass General Brigham is an Equal Opportunity Employer
We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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