Registration Services Representative

4 weeks ago


Étreux, Hauts-de-France, United States Mass General Brigham Full time

Job Summary

The Registration Services Representative plays a vital role in ensuring a positive hospital experience for patients and families. This role involves providing courteous telephone interactions, accurate and expeditious routing, and referral to appropriate clinical or financial staff when necessary.

Key Responsibilities

  • Respect patient confidentiality at all times.
  • Perform system searches for all patients and issue new medical record numbers when appropriate.
  • Accurately collect and verify demographic and financial information from patients and/or their representatives.
  • Verify patient insurance coverage and determine eligibility using appropriate technology.
  • Collaborate with co-workers to effectively resolve issues impacting departmental or hospital operations.

Requirements

  • High School Diploma.
  • Prior healthcare experience preferred.
  • Basic computer knowledge and ability to navigate multiple screens.
  • Prior customer service experience, preferably in a call center environment.

Mass General Brigham is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



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