Order Management Coordinator
1 week ago
Job Overview
">The Order Management Coordinator - Logistics Specialist is a critical role that requires attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
About the Role
">- Responsible for managing orders from receipt to delivery, ensuring timely and accurate processing of customer purchases.
- Collaborate with internal stakeholders to resolve commercial issues related to billing, pricing, and tax status.
- Utilize salesforce.com as a primary tool for record-keeping and internal communications.
- Process orders in our ERP system, verifying accuracy and confirming all required information is provided.
- Capture and enter end-user information for new equipment into our ERP system.
- Research and identify specific Sullair parts for all Sullair equipment, as needed.
- Resolve disputed invoices and process credits/returns in accordance with Sullair policies.
- Prepare Open Order reports and provide status updates to internal stakeholders.
- Maintain a working knowledge of Sullair products and services.
- Participate in assigned training programs and adhere to company safety protocols.
Requirements and Qualifications
">- Associate degree or equivalent post-secondary training (2 years duration).
- Bachelor's degree in a related field preferred.
- Minimum 5 years of experience in customer service/sales.
- Exceptional verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Sense of urgency and ability to manage multiple priorities.
- Good organizational skills and attention to detail.
Estimated Salary: $65,000-$80,000 per year
This is an exciting opportunity to join Hitachi Global Air Power US and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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