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Customer Service Team Lead

1 month ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Customer Service Team Lead

Are you a motivated and experienced leader looking to take your career to the next level? We are seeking a Customer Service Team Lead to join our team at MCI Careers.

Job Summary:

The Customer Service Team Lead will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. This role will involve coaching, mentoring, and developing team members to achieve high levels of performance and customer satisfaction.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high levels of performance and customer satisfaction.
  • Coach and mentor team members to develop their skills and knowledge.
  • Develop and implement processes and procedures to improve customer service and team performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
  • Minimum 3 years of experience in customer service or a related field.
  • Proven leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking to take your career to the next level, please submit your application today.