Customer Support Specialist

3 weeks ago

Austin, Texas, United States Huckberry Full time
Job Overview

Huckberry is seeking a Customer Experience Associate who excels in delivering exceptional support through various communication channels, including email, phone, and live chat. The ideal candidate will possess empathy, emotional intelligence, and a genuine enthusiasm for assisting customers. A passion for Huckberry products and gear is highly desirable.

This position offers a hybrid work model, allowing for both onsite and remote work flexibility.

This is a seasonal position with occasional weekend and evening availability required.

Working hours will be from 11:00 AM to 7:30 PM CT.

Key Responsibilities
  • Responding to inquiries related to Huckberry's products, marketing, and editorial content through various communication platforms.
  • Taking ownership of the customer experience and striving to exceed customer expectations.
  • Proactively identifying solutions to challenges and suggesting enhancements.
  • Collaborating with brand partners on behalf of Huckberry customers to facilitate effective resolutions.
  • Maintaining a reliable home internet connection.
  • Availability for evening and weekend shifts as necessary.
Qualifications
  • Must be located and authorized to work in Texas.
  • A strong affinity for engaging with people and building rapport.
  • Ability to empathize with customers, demonstrating genuine care for their concerns.
  • Capable of making decisions and solving problems in the absence of explicit guidelines.
  • Skilled in simplifying complex issues for better understanding.
  • Proficient in planning, organizing, and prioritizing tasks effectively.
  • A curious mindset with a desire to explore new products, brands, and systems thoroughly.
  • Must have a reliable home internet connection with a minimum speed of 100 Mbps.
  • Experience with ZenDesk and Slack is a plus.
Benefits
  • Comprehensive Medical, Dental, and Vision benefits.
  • 401(k) plan with employer contribution.
  • Employer-sponsored Life and Long-Term Disability Insurance.
  • Accrual of Paid Vacation and Sick time.
  • Flexible work-from-home arrangements.
  • Generous employee discount on Huckberry products.
About Huckberry

Huckberry is a premier men's lifestyle retailer and media company. We are trusted by millions as a go-to resource for innovative gear, lifestyle inspiration, and more. Our collaborations with notable figures and brands highlight our position as one of IAB's most disruptive consumer brands. We are committed to fostering a diverse and inclusive environment where all employees can thrive.

We encourage candidates from all backgrounds and identities to apply, as we are dedicated to enhancing the diversity of our workforce and ensuring a respectful and inclusive workplace.

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