Scheduling Operations Coordinator
4 weeks ago
Reverence is a technology company dedicated to solving complex healthcare challenges. Our mission is to provide innovative solutions that improve home-based care and workforce operations.
The Role
The Scheduling Operations Coordinator will work with home health care agencies and long-term care facilities to fill caregiver shifts and ensure patients receive the assistance they need. The coordinator will interact with caregivers and clients to handle situations such as filling shifts with short notice, no shows, or lateness. The role requires working across multiple technology systems to ensure accurate record keeping and direct communication with caregivers and clients. We are looking for several part-time contract roles (approximately 20 hours per week) within the following open hours: 6 am-2:30 am Eastern time (Saturday-Sunday); 6 am-9 am Eastern time (Monday-Friday); 9 am-5 pm Eastern time (Monday-Friday); 5 pm-2:30 am Eastern time (Monday-Friday).
Responsibilities
* Interact directly with clients, caregivers, and patients to handle client-related matters, including staffing scenarios and attendance issues.
* Use technology to assign clients to the appropriate clinicians.
* Communicate with caregivers and patients regarding updates or changes to their schedule.
* Utilize technology across multiple software systems to ensure the best service for all.
* Handle Patient Health Information (PHI).
Requirements
* Some customer service experience, with a friendly, positive, and solutions-oriented approach.
* Highly organized with attention to detail and the ability to follow clearly defined procedures.
* Ability to quickly work in multiple technology platforms simultaneously.
* Proactive problem solver and able to handle difficult situations or customers as they arise.
* Effective communication skills with clients, patients, caregivers, and families.
* Previous experience as a healthcare scheduler or other industry front-line scheduling is a plus.
* 1-2 years of customer service, hospitality, or retail experience preferred.
What We Offer
* A fully remote 6-month contract role.
* Opportunities for professional growth and development in a dynamic and mission-driven company.
* A chance to make a meaningful impact in the lives of patients and caregivers.
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