Customer Service Representative for Goodwill Seattle

1 week ago


Mount Vernon, Washington, United States Goodwill Seattle Full time
About the Role

We are seeking a skilled Customer Service Associate to join our team at Goodwill Seattle. As a key member of our customer-facing team, you will provide exceptional service to customers and donors, ensuring a positive and welcoming experience.

Key Responsibilities
  • Provide timely and courteous assistance to customers and donors, answering questions and resolving issues in a professional manner.
  • Operate the point-of-sale system, handling cash, checks, and credit card transactions while maintaining accuracy and attention to detail.
  • Monitor customer service levels across all cash registers, providing backup support as needed to maintain high standards.
  • Assist with daily tasks such as processing refunds, applying discounts, and monitoring merchandise on hold.
Requirements
  • High school diploma or equivalent required; minimum 1 year retail or customer service experience preferred.
  • Ability to work independently with minimal supervision and maintain a safe and clean work environment.
  • Proficient knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.
  • Able to lift up to 30-40 pounds, stand for long periods, and frequently bend, kneel, reach, and stoop.

Compensation: $17.63 per hour, competitive salary that reflects the value of your skills and experience.



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