Systems Administrator

4 weeks ago


Brooklyn, New York, United States Ascend Charter Schools Full time

Job Summary

Ascend Charter Schools is seeking a highly skilled Systems Administrator to join our technology team. The successful candidate will play a critical role in supporting and administering the organization's applications and infrastructure.

Key Responsibilities

  • Execute projects designed by the Managing Director of Technology and support the deployment, configuration, and management of Ascend's physical and virtual server infrastructures as well as core systems.
  • Work with the MD of Technology and team members to develop a scalable strategy for Ascend's infrastructure.
  • Manage and maintain Ascend's voice and data networks, including LAN/WAN and HPBX VoIP systems.
  • Create and maintain documentation around all technologies and technology policies and procedures.
  • Cater to various sites' audio-visual needs, including testing, set-up, and maintenance.
  • Install, maintain, and troubleshoot all hardware and software issues.
  • Assist in the implementation of new technologies.
  • Assist and manage day-to-day requests using Zendesk, our support request system.
  • Communicate proactively with school staff to research and develop best-practice processes.
  • Administer and support core applications, including Infinite Campus, Citrix ShareFile, IlluminateEd, Office 2019/365, ActivInspire, Google Workspace (including Google Classroom), Nearpod, GoGuardian, and Zendesk.
  • Provide responsive and courteous support to resolve all technology issues.
  • Provide general application and infrastructure support.
  • Provide timely and service-oriented support to resolve issues.

Requirements

  • Bachelor's degree from a competitive college or university.
  • 3+ years of work experience in a fast-paced, rapidly evolving environment.
  • A proven track record and high degree of proficiency in at least four of the technical areas below:
  • Switching/Routing/Firewalls/Load Balancing.
  • Wireless networking (Autonomous, Lightweight, and/or Cloud Managed infrastructures).
  • HBPX/VoIP technologies and implementations and well as video conferencing systems.
  • Microsoft Server Technologies (Windows Server 2016/2019, Hyper-V, File & print services).
  • Microsoft Domain Management (AD DS, ADFS 3.0, DNS, DHCP, Azure AD Connect).
  • Microsoft Client Management (Group Policy, Desktop Imaging).
  • DR/Resiliency planning (clustering, backups, email archiving/journaling).
  • Supporting iOS/Android/Windows devices.
  • Industry certifications are a plus (Microsoft, Cisco, PMI, HP, Google, Amazon, etc.).
  • Demonstrated ability to diagnose issues, identify root causes, and design effective solutions.
  • Experience with a student information systems.
  • Experience managing policies and procedures to set best practices and deliver high-quality support.

What We Offer

Ascend offers a competitive salary and comprehensive benefits package. Initial salary offers for this position range from $60,000 - $65,000. Salaries are determined using an equitable compensation scale that accounts for years of experience and levels of attained education.



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