Customer Experience Ambassador

3 weeks ago

Forney, Texas, United States Whataburger of Mesquite, Inc. Full time

At Whataburger of Mesquite, Inc., we're on a mission to deliver an exceptional customer experience that exceeds expectations. As a Customer Experience Ambassador, you'll be an integral part of our team, ensuring every customer leaves our restaurant feeling valued and satisfied.

Competitive Salary and Benefits

We offer a competitive weekly pay rate, plus a range of benefits to support your career growth and well-being. These include a referral bonus program, schedule flexibility, and opportunities for development and career advancement.

Key Responsibilities

As a Customer Experience Ambassador, your key responsibilities will include:

  • Leadership and Communication
  • Protecting and promoting the Whataburger brand at all times
  • Notifying management with sufficient lead time when unable to report to work
  • Recognizing and communicating customer service problems to the manager on duty
  • Attending all meetings and training sessions as required by management
  • Submitting requests for work schedule changes according to management guidelines
  • People
  • Demonstrating Whataburger's Family Value Proposition, Pride, Care, and Love
  • Continuing to learn and improve job skills as directed through performance appraisals
  • Learns and adheres to the guidelines set by Company policy
  • Demonstrates respect for all Whataburger Family Members and treats each with dignity
  • Stands out as a role model for others through daily interactions and leadership example and as a resource for other team members
  • System
  • Ensuring all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a no excuses mentality
  • Supporting food production through the preparation and stocking of various food items as directed by a member of management
  • Promotes excellence in customer relations to the rest of the team
  • Performs maintenance tasks as scheduled, or assigned
  • Actively participates in all current sales promotions/marketing events during work time
  • Operates all designated food production or customer service stations, as directed
  • Learns and applies the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
  • Achieves certification at the specific stations associated with a position
  • Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers
  • Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained
  • Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First-Out (FIFO)
  • Efficiently prepares all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures
  • Maintains sufficient amounts of prepped produce for the next shift
  • Efficiently prepares sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures
  • Follows established recipes for preparing and serving Whataburger's products
  • Maintains all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilizes proper cutting surfaces
  • Follows correct procedures for lifting and carrying heavy items
  • Mops spills or leaks quickly to prevent accidents
  • Notifies the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures
  • Demonstrates knowledge of proper handling and storage of all sanitizing and cleaning chemicals
  • Cleans the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units
  • Disposes of all trash properly
  • Achieves certification in all cleaning and sanitation procedures
  • Assumes additional responsibilities as assigned
  • Customer
  • Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member
  • Supports customer service by stocking stations with an appropriate amount of items to assure continuous service. Understands the order of work relating to taking, preparing, and delivering customer orders
  • Answers the phone in a courteous, articulate manner, according to Whataburger procedure
  • Finance
  • Demonstrates fiscal responsibility with all Company assets
  • Follows company cash handling policies

Physical Requirements

  • Must be able to lift up to 50 lbs
  • Must have the ability to stand during entire shift
  • Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push
  • Ability to read (Orders on tickets, Menu Board, receipts, etc.)
  • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items
  • Frequent washing of hands

Key Performance Indicators

  • Effectively serves as a team player in supporting the goals of the organization
  • Responsible for the completion of well-defined tasks or projects set by management. Demonstrates teamwork by cooperating with others, working a shift and completing share of the workload
  • Arrives at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled
  • Learns, understands, and performs within the specific guidelines for sanitation and cleanliness whenever working
  • Completion of station certifications and assessments for each position

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