Guest Experience Manager

1 month ago

Huntsville, Alabama, United States CAVA Full time
Guest Experience Manager

At CAVA, we're passionate about delivering exceptional guest experiences. As a Guest Experience Manager, you'll play a key role in ensuring our restaurants meet the highest standards of quality, safety, and customer satisfaction.

We're guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. Our core values are Generosity First, Always, Constant Curiosity, Act with Agility, Passion for Positivity, and Collective Ambition. We foster a culture built on these values, and we're looking for someone who shares our passion for excellence.

The Role:

As a Guest Experience Manager, you'll be responsible for leading and developing our team members, ensuring a safe and positive environment for guests and staff, and upholding our high standards of food safety and quality. You'll work closely with our General Manager to drive daily restaurant operations and motivate our team to deliver exceptional results.

Key Responsibilities:

  • Lead and develop Team Members and Special Ops Trainers
  • Be responsible for the entire guest experience
  • Develop Culinary Leads and uphold food safety & quality standards
  • Oversee food and beverage management, including inventory, ordering, and budget
  • Put deliveries away, plus any additional duties assigned
  • Ability to cross train across the restaurant to ensure rapid growth
  • May stand for long periods of time and lift up to 50 pounds
  • Assist with any additional duties assigned

Physical Requirements:

  • Must be able to bend and reach overhead often
  • Must possess dexterity to handle tongs, pots/pans, and other equipment
  • Must be comfortable working in temperatures ranging from hot to cold
  • Must be comfortable working near open flames
  • May be required to work in tight spaces
  • Must maintain near constant communication with multiple people
  • Close vision, distance vision, and peripheral vision is required
  • Must be able to sit, squat and kneel occasionally
  • Must be able to work in a constant state of alertness and safe manner
  • May be required to occasionally work in outdoor weather conditions

Benefits at CAVA:

We've got you covered. Here are just some of the benefits available to CAVA team members:

  • Competitive pay
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
  • 401k enrollment with CAVA contribution*
  • Paid sick leave, parental leave, and community service leave*
  • FREE CAVA Meal for every shift worked
  • The opportunity to be on the ground floor of a rapidly growing brand


*indicates eligible qualifying positions

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

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