Customer Service Representative

7 days ago


Vancouver, Washington, United States D&F Plumbing, Heating and Cooling Full time
Job Overview

We are seeking a highly organized and customer-focused individual to join our dispatching team as a full-time Dispatcher. This role is perfect for someone who wants to ensure exceptional customer service while meeting clients' needs.

About Us

D&F Plumbing, Heating and Cooling has been proudly serving the Vancouver area since 1927. Our mission is to provide every person with an unforgettable red carpet experience. We value integrity, initiative, collaboration, education, and accountability in our core values.

Job Responsibilities

The successful candidate will play a key role in ensuring customers receive top-notch customer service. Key responsibilities include:

  • Excellent customer communication
  • Routing and prioritizing efficiency and revenue with every call scheduled
  • Guiding and supporting a team of dispatchers
Requirements

To be considered for this position, you must have:

  • 2+ years of experience in a similar position
  • A good eye for detail
  • Ability to audit jobs and software process effectively
  • Experience using ServiceTitan
  • Knowledge about the industry
  • Computer and typing proficiency
  • Proficient communication with customers and field techs
Benefits

This full-time opportunity offers competitive pay, excellent benefits, and a supportive culture that champions integrity and collaboration. With weekend availability and a fast-paced environment, we encourage talented individuals who share our passion for excellence to apply.



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