IT Service Manager in eBusiness

1 week ago


Pinedale, Wyoming, United States Nexus Technologies Full time

Job Summary

Nexus Technologies is seeking a highly skilled IT Service Manager to oversee the development and maintenance of our eBusiness portals. As a key member of our Digital Service Team, you will be responsible for ensuring the seamless delivery of our online services.

Key Responsibilities

  • Product ownership for all eBusiness portals, including strategic development and monitoring of portal performance based on defined KPIs.
  • Process development and optimization to improve customer experience and reduce costs.
  • Knowledge and information exchange within the company as a subject matter expert (SME) to ensure best practices are shared across teams.
  • Active interface management with the Digital Service Team, German CoME, and other stakeholders within the company to ensure alignment and effective communication.
  • Partnering and sharing best practices with international teams to drive innovation and excellence.
  • Management of external service providers to ensure high-quality services are delivered.

Requirements

  • Successfully completed studies in business informatics, eCommerce, or a comparable field of study, or technical vocational training.
  • Proven professional experience in eCommerce or IT service management, with a strong background in ITIL.
  • In-depth knowledge of current IT technologies, software architectures, and IT services in accordance with ITIL.
  • Knowledge of eCommerce technologies, preferably Intershop.
  • Highly developed social skills and communication abilities, confident demeanor, and enthusiasm combined with a strong focus on quality, results, and customer orientation.
  • Fluent in German and English, both written and spoken.


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