Customer Service Operations Coordinator

7 days ago


Houston, Texas, United States InsureOne Insurance Services America LLC Full time

We are seeking a highly organized and detail-oriented Administrative Assistant to support our office operations at InsureOne Insurance Services America LLC.

About Us

InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. With over three decades of experience, we have established ourselves as a trusted provider of quality insurance solutions. Our knowledgeable team of professionals is dedicated to delivering exceptional service, rates, and coverage options tailored to our clients' individual needs.

As a proud member of the Confie family, we have been ranked #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for eight consecutive years and #2 in Insurance Journal's Top 100 Property/Casualty Agencies for 2023.

What We Offer
  • Competitive hourly pay with performance-based bonus opportunities ($16-$20 per hour)
  • Continuous training and mentorship to ensure your growth and success
  • A culture that values internal promotion opportunities
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • A 401K plan with a competitive employer match
  • Paid time off, including holidays, vacation, and personal time
  • An annual incentive trip for top performers
  • Fitness perks: access to a corporate discount at 24-Hour Fitness
  • An Employee Assistance Program: confidential assistance for personal or professional problems
  • Extra perks: access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance
Job Description

The Administrative Assistant plays a crucial role in maintaining a positive and welcoming office environment. Your responsibilities will include:

  • Monitoring and distributing emails across multiple departments to ensure timely communication
  • Processing updates and changes to existing customer policies accurately and efficiently
  • Reviewing and verifying policy signatures for compliance and completeness
  • Sorting, scanning, and distributing incoming mail and deliveries to relevant departments
  • Addressing customer complaints by identifying solutions and offering suitable alternatives for resolution
Our Ideal Candidate

We are looking for a motivated individual who shares our passion for delivering exceptional customer service. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate. Key attributes include:

  • High school diploma or equivalent
  • Effective telephone etiquette
  • At least one year of customer service experience
  • Excellent attention to detail and organizational skills
  • Ability to work independently and as part of a team
  • Precise verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Ability to deliver a tailored, white-glove experience to all clients

Preferred attributes include a bachelor's degree and a Property & Casualty license.



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