Customer Relationship Specialist

1 week ago


Columbia, Illinois, United States Dieterich Bank Full time
Job Overview

We are seeking a highly motivated Retail Banker to join our team at Dieterich Bank. As a key member of our team, you will play a vital role in building customer relationships and improving their financial well-being.

About Us

Dieterich Bank is a reputable bank with approximately $1.3 billion in assets and 14 locations in South Central Illinois and the Metro East region. We prioritize work-life balance and offer a supportive environment where employees can thrive.

Responsibilities

The ideal candidate will be responsible for:

  • Maintaining a fun, friendly, professional, and respectful environment as the customer experience is what makes Dieterich Bank different.
  • Assisting customers with new account setup, completing transactions for deposits and withdrawals, processing payments, and cashing checks.
  • Serving as a resource for online banking assistance, fraud-related questions, and address change requests.
  • Selling and promoting our products and services.
Requirements

To be successful in this role, you should have:

  • 1-3 years of experience working in a face-to-face customer service role preferably in banking.
  • An associate degree in business or a related field preferred.
  • Dependability and ability to work Saturdays on a rotation basis.
  • Excellent communication skills and consultative abilities to identify clients' financial needs.
  • Proficiency in technology, including Microsoft Office and online banking.
  • Able to demonstrate core values of Integrity, Value, Service Excellence, and Teamwork.
  • A willingness to work well with others and assist other departments as needed.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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