Loan Officer Assistant

7 days ago


Petaluma, California, United States CrossCountry Mortgage Full time
Job Title: Loan Officer Assistant

CrossCountry Mortgage, a leading mortgage lender, is seeking a highly skilled Loan Officer Assistant to join our team. As a Loan Officer Assistant, you will play a critical role in managing loan files from application to closing, ensuring seamless communication with clients, and providing exceptional customer service.

Key Responsibilities:
  • Manage loan files, including pulling and analyzing credit applicant information, reviewing income and asset documents, and requesting and obtaining referrals from clients.
  • Deliver exceptional customer service, providing timely updates and transparent communication throughout the loan process.
  • Partner with Loan Originators to resolve issues and ensure files are complete and set up in accordance with company policies and procedures.
  • Meet deadlines and maintain multiple assignments/projects while providing excellent communication and collaboration skills.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 years' experience in mortgage loan processing or origination.
  • Experience with Encompass, DU, and LP.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
  • A competitive compensation plan and robust benefits package, including medical, dental, vision, and 401K.
  • Eligibility for per-file bonuses.
  • A dynamic and supportive work environment that fosters growth and development.

CrossCountry Mortgage is an equal opportunity employer and welcomes diversity and inclusion in the workplace. We are committed to providing a culture that empowers every employee to be their best self and contribute to our company's success.


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