Retail Cafe Operations Manager

5 days ago


Jacksonville, Florida, United States TouchPoint Full time

We are seeking a highly motivated and experienced Retail Cafe Operations Manager to join our team at TouchPoint. In this exciting role, you will have the opportunity to lead the successful retail/cafeteria operation of our retail cafe, ensuring that customers have a positive dining experience.

Job Summary

The ideal candidate will have a passion for hospitality and excellent leadership skills. As a Retail Cafe Operations Manager, you will be responsible for planning and supervising special functions, maintaining cash controls and payroll records, and hiring and training hourly team members.

Key Responsibilities:

  • Leads retail operations in accordance with corporate and contractual guidelines, including administrative and operational tasks.
  • Manages, directs, trains, and develops hourly associates in customer service, accurate portioning, cashier skills, and safety and sanitation.
  • Ensures associates are providing scheduled retail services while following corporate policies and presentation standards.
  • Responsible for the appearance of the operation, maintaining staffing levels, and cash management.
  • Interacts frequently with customers to ensure customer satisfaction and provides service recovery if needed.
  • Implements corporate programs as instructed by the Director of Food & Nutrition.
  • May assist with financials, including budget development, forecasting, and financial reporting.
  • Maintains knowledge of market trends and assists with handling cost controls and controlling expenditures.
  • Additional duties as assigned.
About the Role

This is an exciting opportunity for an upbeat manager who is passionate about hospitality. You will work closely with our team to deliver exceptional customer experiences and drive business growth.

Requirements

To be successful in this role, you will need:

  • Five years of food service experience, preferably in retail dining operations.
  • Supervisory or management experience in food service operations.
  • Experience in a hospital, senior living/retirement facility, or related healthcare environment.
  • Knowledge of retail, food, and dining trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
  • Strong leadership, management, and coaching/mentoring skills.
  • Good interpersonal and communication skills, both written and verbal.
  • Financial, budgetary, accounting, and computational skills.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet research.
  • ServSafe Certified.
What We Offer

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, plus a range of benefits, including:

  • Medical, dental, and vision insurance.
  • Life insurance and AD&D.
  • Disability insurance.
  • A retirement plan.
  • Paid time off.
  • Holiday time off (varies by site/state).
  • Associate shopping program.
  • Health and wellness programs.
  • Discount marketplace.
  • Pet insurance.
  • Commuter benefits.
  • Employee assistance program.
  • Flexible spending accounts (FSAs).


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