Guest Services Representative

2 days ago

Arden NC USA, United States HOME2SUITES BY HILTON ASHEVILLE AIRPORT Full time
Job Title: Guest Services Representative

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Home2 Suites by Hilton Asheville Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide outstanding service to guests, responding to their needs and concerns in a timely and professional manner.
  • Process payments, make necessary changes to guest accounts, and enter reservation information into our system.
  • Collaborate with other departments to communicate room availability and status.
  • Maintain the front desk area, ensuring it is clean, welcoming, and organized.
What We Offer:
  • Competitive salary and benefits package.
  • Exciting and fun work environment.
  • Top-notch training and growth opportunities.
  • Nationwide hotel employee rates at select properties.
  • Medical, dental, and vision coverage.
  • Paid vacation time.
  • 401k retirement plan.
Requirements:
  • 1 year of customer service experience.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to lift up to 50 pounds.
About Us:

At Home2 Suites by Hilton Asheville Airport, we are committed to providing exceptional service to our guests and creating a positive work environment for our team members. We are a proud member of Hospitality America, LLC, a leading hospitality management company that values its employees and strives to create a collaborative community invested in growth.

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