Customer Service Associate

6 days ago


Crystal Lake, Illinois, United States Wal-Mart Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team in Crystal Lake, IL. This role will be responsible for providing exceptional customer service and support to our members in the front-end area of the store.

Responsibilities:

  • Assist customers with purchasing decisions and resolve any issues or concerns they may have.
  • Maintain a clean and organized workspace, including the self-checkout area, to ensure a positive shopping experience for our members.
  • Process member purchases, handle returns and exchanges, and assist with payments according to company policies and procedures.
  • Provide guidance and support to members regarding self-service technology and promote Sam's Club products and services.
  • Collaborate with other associates to achieve sales goals and provide exceptional customer service.

Requirements:

  • High school diploma or equivalent required; some college coursework in business, marketing, or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Previous retail or customer service experience a plus.

Benefits:

  • Competitive hourly wage range: $18.00 - $25.00 per hour.
  • Bonus awards and performance-based pay opportunities.
  • A comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.

About Us

At Sam's Club, we're committed to helping our members save money and live better. As a Customer Service Associate, you'll play a critical role in delivering an exceptional shopping experience for our members and driving business growth. If you're passionate about providing outstanding customer service and working collaboratively as part of a high-performing team, we encourage you to apply for this exciting opportunity.



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