Senior Manager, Partner Implementations

4 weeks ago


Cincinnati, Ohio, United States Worldpay Full time

About the Role

Worldpay is seeking a seasoned professional to lead our Partner Implementations team as a Director, Global SMB Implementations. This critical role will be responsible for driving the success of our business development and mid-market spaces across Global SMB, including Financial Institutions and Independent Selling Organizations.

Key Responsibilities

  • Develop and execute executive-level and external partner-level communications around existing or net new projects.
  • Support business development and mid-market spaces across Global SMB, including Financial Institutions and Independent Selling Organizations.
  • Collaborate with the Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives.
  • Lead by example, establishing and articulating a clear vision of success and how goals and objectives will be achieved.
  • Perform resource planning and allocation, supporting direct reports in meeting conversion timelines and requirements.
  • Manage a staff of multi-functional and technical professionals, including performance management, staffing, and employee relations.
  • Use knowledge of Worldpay's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes.
  • Interact directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
  • Remain abreast of industry trends and technology standards.

What You'll Own

You'll own this role in our Cincinnati, OH hub, working closely with a talented team that plays a critical role in Worldpay's success and customer/partner experience.

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