Sales and Service Coordinator

6 days ago


Centerville, Minnesota, United States Gillman Home Center Full time
Overview

The Sales and Service Coordinator - Building Materials is a key role at Gillman Home Center, responsible for assisting customers and contractors with project needs. This position reports to our Centerville, IN store location.

Responsibilities
  • Provide excellent service to customers by addressing their inquiries and resolving concerns in a positive manner.
  • Treat all team members, vendors, and customers with courtesy and respect, maintaining a professional atmosphere.
  • Assist the Outside Sales Representative with order entry, creating special orders, billing out customers, and completing basic project estimates.
  • Analyze customer requirements and recommend suitable solutions from available product lines.
  • Maintain accurate records of customer interactions, orders, and transactions.
  • Collaborate with the Sales Manager to resolve customer complaints, product damage, or other issues.
  • Ensure that all product is invoiced before leaving the store.
  • Research credits, returns, and late payments as needed.
Requirements
  • High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
  • 3+ years of experience in the building materials/construction industry.
  • 1+ years Customer service experience.
Benefits
  • Medical Insurance.
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance.
  • 401k plan with employer contribution.
  • Company paid $25k Life Insurance Plan.
  • Employee discount.
  • Vacation time.

We estimate the annual salary for this role to be around $55,000 - $65,000 based on the market standards for similar positions in the Centerville, IN area.



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