Sales and Service Coordinator
6 days ago
The Sales and Service Coordinator - Building Materials is a key role at Gillman Home Center, responsible for assisting customers and contractors with project needs. This position reports to our Centerville, IN store location.
Responsibilities- Provide excellent service to customers by addressing their inquiries and resolving concerns in a positive manner.
- Treat all team members, vendors, and customers with courtesy and respect, maintaining a professional atmosphere.
- Assist the Outside Sales Representative with order entry, creating special orders, billing out customers, and completing basic project estimates.
- Analyze customer requirements and recommend suitable solutions from available product lines.
- Maintain accurate records of customer interactions, orders, and transactions.
- Collaborate with the Sales Manager to resolve customer complaints, product damage, or other issues.
- Ensure that all product is invoiced before leaving the store.
- Research credits, returns, and late payments as needed.
- High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
- 3+ years of experience in the building materials/construction industry.
- 1+ years Customer service experience.
- Medical Insurance.
- Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance.
- 401k plan with employer contribution.
- Company paid $25k Life Insurance Plan.
- Employee discount.
- Vacation time.
We estimate the annual salary for this role to be around $55,000 - $65,000 based on the market standards for similar positions in the Centerville, IN area.
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