Pet Paradise Resort Assistant Manager
3 weeks ago
We are seeking an experienced Assistant Manager to join our team at Pet Paradise Resort. As a key member of our management team, you will be responsible for overseeing the daily operations of the resort, supervising staff, and ensuring exceptional customer service.
Key Responsibilities- Oversee and manage the daily operation of the resort, maintaining standards of conduct, cleanliness, and safety.
- Supervise, train, and coach resort team members based on company standards, policies, and guidelines.
- Prepare work schedules and assist with employee documentation.
- Assist in the interview and onboarding processes.
- Motivate resort team members to succeed and improve in order to deliver premier customer service.
- Responsible for assisting new and current team members in completing their required courses and training guides.
- Speak with customers if they have concerns, questions, or complaints.
- Develop methods and procedures to increase sales and promote new business.
- Perform opening and/or closing duties and other tasks as assigned.
- One to two years' experience in a supervisor or management role.
- Strong leadership, communication, and collaboration skills.
- Ability to resolve conflict and negotiate with others.
- Detail-oriented and focused on results.
- Ability to develop and train staff, build relationships, and utilize skills of staff most appropriately.
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
- Comfortable working in front of house and back of house roles within the resort.
- Flexibility to resort schedule needs.
- Valid driver's license and working motor vehicle.
- Complimentary Pet Day Camp.
- 30 Days of Complimentary Pet Boarding (non-holidays).
- On-demand pay with DailyPay.
- Discounted Veterinary Care and Grooming Services (per location).
- Dog/Cat Adoption Assistance.
- Fitness Reimbursement.
- Paid Time Off (both full-time and part-time status).
- 401(k) with company match.
- Health, Dental, and Vision Insurance (full-time status).
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