Customer Business Analyst

4 weeks ago


Portland, Oregon, United States Ascend Software Full time
Job Overview

Ascend Software is seeking a highly skilled Pricing and Financial Analyst to join our global customer operations team. As a key member of our team, you will be responsible for providing critical insights and analysis to drive business growth and customer satisfaction.

Key Responsibilities
  • Develop and maintain financial models to support pricing decisions and customer valuation proposals.
  • Analyze customer trends to identify leading indicators of churn and create health scores to benchmark performance.
  • Monitor Gross Revenue Retention (GRR) trends and propose solutions to attain plan and effect on Gross Margin goals.
  • Collaborate with cross-functional teams to drive pricing decisions and product offerings to entice greater adoption and increased retention.
  • Implement scorecards for managing the quality of external services and create repeatable monthly reporting analysis on performance per customer.
Requirements
  • Bachelor's degree in Finance, Economics, Business Administration, or a related field.
  • 5 years of experience in pricing or financial analysis.
  • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
  • Excellent communication skills, with the ability to present complex data clearly.
  • Experience with pricing software or ERP systems is a plus.
  • Experience with Salesforce and other CRM solutions.
What We Offer
  • Competitive salary range of $85,000 to $95,000 based upon experience and industry knowledge.
  • Comprehensive health care benefits (100% covered for employees, 50% for dependents).
  • Generous retirement plan match.
  • Annual Lifelong Learning Allowance to use towards learning opportunities of your choice.
  • Flexible time off, 10 paid holidays, Flex Fridays during the summer, and one week off between Christmas and New Year's.
  • A platform for good: a culture of Diversity, Equity & Inclusion, charity matching, and volunteer days.
  • Remote-first culture with great tools and tech to do your best work.
  • Flexible schedules and generous parental leave programs.


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