Dedicated Debt Recovery Specialist
6 days ago
Job Overview:
AGAPE Nashville is a leading provider of exceptional services to the community, and we are seeking a skilled Debt Collector to join our dynamic team.
The ideal candidate will possess exceptional communication skills and a strong sense of ethics, enabling them to navigate sensitive conversations with empathy and professionalism.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.
About the Role:
This is an exciting opportunity to work in a fast-paced environment where you will utilize your problem-solving skills to identify the best approaches for debt resolution, working collaboratively with clients to understand their situations.
You will be responsible for analyzing account information, developing payment strategies, and ensuring that all interactions comply with legal and regulatory requirements.
Main Responsibilities:
- Conduct outbound calls to clients with outstanding debts.
- Negotiate payment plans and settlements to facilitate debt recovery.
- Maintain accurate records of conversations and transactions in our database.
- Analyze account information to assess client payment capabilities.
- Communicate effectively with clients to understand their circumstances and provide suitable solutions.
- Ensure compliance with all applicable laws and regulations governing debt collection practices.
- Collaborate with other departments to resolve disputes and clarify accounts.
Requirements:
- Proven experience in debt collection or a similar role.
- Excellent verbal and written communication skills.
- Strong negotiation and persuasion abilities.
- High level of empathy and active listening skills.
- Ability to handle sensitive situations and maintain confidentiality.
- Familiarity with debt collection laws and regulations.
- Detail-oriented with strong organizational skills.
Benefits:
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
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