Senior Client Relationship Manager
3 weeks ago
The Senior Client Relationship Manager is responsible for ensuring clients receive superior service and satisfaction. This role is a key member of the core client account team, responsible for overall satisfaction and retention of assigned book of business.
Key Responsibilities- Manages day-to-day client relationships through comprehensive knowledge of client's benefit plan and product offerings.
- Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.
- Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.
- Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
- Lead client centric team meetings to review operational performance against client's expectations and needs.
- Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with the book of business to promote client satisfaction, client retention and upsell opportunities.
- Bachelor's degree in related field or 11 to 14 years of experience.
- 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience.
- Excellent PC skills including Microsoft Office and Internet experience.
- Excellent verbal and written communication and presentation skills.
- Strong analytical and problem solving skills.
- Strong focus on book of business client satisfaction and client retention results.
- Demonstrated ability managing projects, utilizing proven project management processes.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
- Ability to travel overnight up to 20%.
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Cigna is an equal opportunity employer and welcomes applications from diverse candidates.
-
Senior Client Relationship Manager
3 weeks ago
St Louis, Missouri, United States Growing Green Full timeAccount Manager Role at Growing GreenWe are seeking a skilled Account Manager to join our team at Growing Green. As an Account Manager, you will be responsible for managing and nurturing key client relationships, serving as their trusted advisor and problem solver.Key Responsibilities:Manage and nurture key client relationshipsServe as a trusted advisor and...
-
Senior Caregiver
3 weeks ago
St Louis, Missouri, United States Senior Helpers Full timeAt Senior Helpers, we are seeking a compassionate Certified Nursing Assistant to join our team in Webster Groves. As a member of our CNA team, you will be at the forefront of our mission to provide exceptional care and improve the quality of life for our clients, their families, and our employees.As a Certified Nursing Assistant with Senior Helpers, you will...
-
Senior Client Support Specialist
3 weeks ago
St Louis, Missouri, United States The Cigna Group Full timeJob SummaryThe Senior Client Support Specialist will provide high-level support to clients, ensuring their needs are met and issues are resolved efficiently. Key responsibilities include responding to complex inquiries, solving problems, and collaborating with internal teams to deliver exceptional service.Essential FunctionsResponds to complex inquiries,...
-
Tax Senior Manager, Private Client Advisors
3 weeks ago
St Louis, Missouri, United States Armanino Full timeJob SummaryWe are seeking a highly skilled Senior Tax Manager to join our Private Client Advisors team. As a Senior Tax Manager, you will be responsible for providing technical expertise and guidance to clients on complex tax matters.Key ResponsibilitiesPerform technical reviews of tax returns for high-net-worth individuals, including personal income tax...
-
Senior Caregiver
1 month ago
St Louis, Missouri, United States Senior Helpers Full timeSenior Helpers **Job Summary** As a Certified Nursing Assistant at Senior Helpers, you will provide exceptional care and support to our elderly clients. Your role will involve assisting with daily living activities, providing companionship, and administering medications. **Responsibilities** • Assist with daily living activities such as bathing,...
-
Senior Account Manager
4 weeks ago
St Louis, Missouri, United States Elevance Health Full timeJob Title: Senior Account ManagerAt Elevance Health, we are seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for providing strategic planning and account management for large accounts, directing and managing the administration of contractual requirements and obligations, and managing the...
-
Commercial Banking Relationship Manager
3 weeks ago
St Louis, Missouri, United States Regions Bank Full timeWe are seeking a skilled Commercial Relationship Manager to join our team at Regions Bank. In this role, you will be responsible for delivering credit and a broad range of product/service client solutions within a dedicated geographic area, targeting general-industry clients with annual revenues between $1MM - $250MM.Key Responsibilities:Identify,...
-
Senior Account Manager
3 weeks ago
St Louis, Missouri, United States Lockton, Inc. Full timeJob Summary:Lockton, Inc. is seeking a Senior Account Manager to take a leadership role in providing the highest level of customer services in servicing, supporting and coordinating clients' accounts. This position is responsible for servicing clients' regular surety needs in an innovative and efficient manner.Key Responsibilities: Lead/manage individual...
-
Customer Relations Manager
1 month ago
St Louis, Missouri, United States Cedarhurst Senior Living Full timeCustomer Relations ManagerCedarhurst Senior Living is seeking a compassionate and detail-oriented Customer Relations Manager to join our Home Office team. This role will oversee resident and family relationships across multiple senior living communities, manage complex billing inquiries, and ensure positive service experiences.Key Responsibilities:Customer...
-
Senior Manager Tax Professional
1 day ago
St Louis, Missouri, United States KPMG-UnitedStates Full timeSenior Manager Tax ProfessionalAt KPMG, we are currently seeking a Senior Manager Tax Professional to join our State and Local Tax (SALT) practice. The ideal candidate will have a minimum of five years of recent experience performing tax research and providing technical advice on multi-state tax issues. Key Responsibilities:Deliver exceptional client service...
-
Senior Project Manager
3 weeks ago
St Louis, Missouri, United States Michael Page Full timeJob SummaryWe are seeking a highly experienced Senior Project Manager to join our team at Michael Page. As a Senior Project Manager, you will be responsible for overseeing multiple projects simultaneously, ensuring they are delivered on time, within budget, and to the satisfaction of stakeholders.Key ResponsibilitiesDevelop and implement project plans,...
-
Senior Transportation Project Manager
4 weeks ago
St Louis, Missouri, United States Wilson & Company Full timeWilson & Company is seeking an experienced Senior Transportation Project Manager to lead our Missouri practice in Transportation/Roadway Design.The ideal candidate will work closely with clients, project managers, and support staff to ensure the successful completion of projects. Effective coordination of staff efforts to deliver timely and cost-effective...
-
VP, Specialty Banking Relationship Manager
4 weeks ago
St Louis, Missouri, United States Enterprise Bank & Trust Full timeJob Title: VP, Specialty Banking Relationship ManagerEnterprise Bank & Trust is seeking a highly skilled VP, Specialty Banking Relationship Manager to join our team. In this role, you will be responsible for developing new National Deposit Vertical deposit account relationships within the Community Associations industry, while implementing comprehensive...
-
Senior Project Manager
3 weeks ago
St Louis, Missouri, United States Luxus Full timeAt Luxus, we're seeking a highly skilled Senior Project Manager to lead our transportation projects in Virginia. As a key member of our team, you'll be responsible for managing relationships with existing clients, developing new markets, and overseeing project execution.Key ResponsibilitiesManage and oversee assigned transportation projects, ensuring timely...
-
Senior Product Manager
1 month ago
St Louis, Missouri, United States Wells Fargo Full timeJob Title: Senior Lead Product ManagerWe are seeking a highly skilled Senior Lead Product Manager to join our Client Relationship Management Group at Wells Fargo. As a key member of our team, you will be responsible for defining and owning requirements for our Customer Relationship Management system (Salesforce).Key Responsibilities:Advise experienced...
-
VP, Specialty Banking Relationship Manager
3 weeks ago
St Louis, Missouri, United States Enterprise Bank & Trust Full timeJob SummaryThis role will be responsible for developing new National Deposit Vertical deposit account relationships within the Community Associations industry, while implementing comprehensive banking solutions for new and existing National Deposit Vertical account relationships.Key ResponsibilitiesRepresent the bank in the business community, developing...
-
VP, Specialty Banking Relationship Manager
3 weeks ago
St Louis, Missouri, United States Enterprise Bank & Trust Full timeJob Title:VP, Specialty Banking Relationship ManagerJob Description:This position will primarily be responsible for developing new National Deposit Vertical deposit account relationships within the Community Associations industry, while implementing comprehensive banking solutions for new and existing National Deposit Vertical account relationships. To...
-
Marketing Client Strategist
3 weeks ago
St Louis, Missouri, United States Jairus Marketing Full timeWe are seeking a highly skilled Marketing Client Strategist to join our Client Success team at Jairus Marketing. As a key member of our team, you will be responsible for leading client strategy, facilitating project execution, and supporting the client relationship.The ideal candidate will have a minimum of 1-3 years of B2B Agency experience and be familiar...
-
Senior Manager, Medical
3 weeks ago
St Louis, Missouri, United States KPMG Full timeBusiness Title: Manager or Senior Manager, Business Tax ServicesFunction: Tax ServicesAt KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative...
-
Senior Account Service Manager
3 weeks ago
St Louis, Missouri, United States Elevance Health Full timeJob Summary:Elevance Health is seeking a highly skilled Senior Account Service Manager to join our team. As a key member of our organization, you will be responsible for providing advanced account management representation and strategic planning for major accounts.Key Responsibilities:Provides strategic planning and account management for large...