Network Operations Specialist
4 weeks ago
We are seeking a highly skilled Network Operations Specialist to join our team at NextGen | GTA: A Kelly Telecom Company. As a Network Operations Specialist, you will play a critical role in ensuring the stability and reliability of our network operations.
Key Responsibilities:
- Monitor and maintain computer networks and systems
- Ensure the stability and proper functionality of telecommunications infrastructure
- Respond to network alerts and troubleshoot network-related issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers to resolve complex network issues
- Maintain detailed records of network outages, discrepancies, and quality control measures
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes
- Conduct remote network surveillance and event response
- Triage and resolve service-impacting incidents within SLAs
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs)
- Provide customer-facing technical support via telephone, email, and web portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
Requirements:
- Strong working knowledge of IP networking and interoperability standards
- Strong understanding of network infrastructure and protocols
- Experience with network monitoring tools
- 1+ years of experience troubleshooting IP network connectivity
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP
- Ability to navigate and interpret network drawings (e.g., Vizio drawings)
- Good analytical and documentation skills
- Ability to handle high-pressure situations and respond quickly to network issues
What We Offer:
- Competitive salary
- Health, Dental, and Vision Benefits
- Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- Opportunity to work with game-changing clients and advance your experience in the telecom industry
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