Multi-Line Phone Professional

1 week ago


Dover, New Hampshire, United States Mass General Brigham Full time

About Mass General Brigham

Mass General Brigham is a leading healthcare provider in the region, committed to delivering high-quality patient care and services.

We are currently seeking a skilled Multi-Line Phone Professional to join our team. This is a per diem opportunity with flexible scheduling, typically working Friday nights from 11:00PM-7:00AM.

Job Responsibilities
  • Answering Calls: The successful candidate will be responsible for answering multi-line phone calls using professional telephone etiquette and console functions.
  • Call Transfers: They will transfer calls to destination without delay, ensuring seamless communication with patients, clients, providers, and internal and external staff.
  • Communication: The ideal candidate will possess excellent communication skills, both written and verbal, and be able to multitask to ensure efficiency without compromising high-level accuracy and professionalism.
  • Clinical and Emergency Codes: They will activate time-sensitive clinical and emergency codes as necessary.
  • Request Coordination: The candidate will coordinate requests for auxiliary aides and services to ensure effective communication.
  • Customer Service: They will maintain a focus on customer service and patient confidentiality while adhering to all HIPAA regulations.
Requirements
  • Experience: Minimum 6 months of customer service experience in a high volume, fast-paced professional setting.
  • Switchboard Experience: One year switchboard/multi-line phone experience in a hospital or medical facility; call center experience or dispatch experience desired.
  • Education: High School diploma required; Associate degree preferred.
  • Skills: Ability to de-escalate difficult calls, multitask, and work independently and in a team environment.
  • Interpersonal Skills: Strong communication skills, both written and verbal, and excellent interpersonal skills.

Estimated Salary: $35,000 - $45,000 per annum.



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