Call Center Supervisor
7 days ago
We are seeking an experienced Call Center Supervisor to lead our Central Registration team at BronxCare Health System.
**Job Summary:**
The ideal candidate will possess a strong background in healthcare operations, with 2-5 years of supervisory experience in a call center environment. This role involves overseeing day-to-day departmental leadership, training, and performance management of line staff.
Responsibilities:
- Establish and maintain positive relationships with patients, visitors, and other employees
- Contribute to Performance/Quality Improvement activities, including data collection, analysis, and implementation
- Effectively supervise access and registration workflows, including real-time monitoring of inbound call traffic and coordination of community referral programs
- Leverage report data to develop and execute quality assurance measures
- Responsible for Performance Improvement/Quality Improvement, including data collection, analysis, and implementation of corrective/improvement activities
- Assists in the training, monitoring, evaluating, and scheduling of Outreach Team employees
- Utilizes automated data dashboards to identify patients in need of outreach and engages them in care via phone and mail
Qualifications:
- Bachelor's Degree required; 2-5 years supervisory experience in a call center environment preferred
- Knowledge of Managed Care utilization guidelines, patient registration processes, financial reimbursement, and third-party billing experience required
- Statistical analytics and reporting experience preferred
- Bilingual (English/Spanish) proficiency preferred; additional languages spoken a plus
Benefits:
- Competitive salary: up to $63,000 per year
- Regular full-time position with benefits
- Opportunity to work in a dynamic and growing healthcare organization
About Us:
BronxCare Health System is a leading provider of healthcare services in the Bronx, New York. Our team is dedicated to delivering high-quality patient care and improving health outcomes in our community.
-
Veterinary Nurse Supervisor
4 days ago
Bronx, New York, United States Bronx Veterinary Center Full timeWe are seeking a highly skilled Veterinary Nurse Supervisor to lead our nursing team at Bronx Veterinary Center. As a full-time employee, you will be responsible for overseeing daily operations, in-patient and out-patient care, nursing, phlebotomy, anesthesiology, radiology, ultrasonography, dentistry, and client communication.About Our HospitalsOur main...
-
Healthcare Services Supervisor
7 days ago
Bronx, New York, United States Essen Medical Associates Full timeCare Coordinator Supervisor Job SummaryThe Care Coordinator Supervisor is responsible for overseeing the quality of service delivery for all enrolled members. This role involves direct management and supervision of care coordinators, ensuring program staff complete required training, and monitoring quality service provision.ResponsibilitiesTrains and...
-
Medical Secretary
1 week ago
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeThe Montefiore Medical Center seeks a highly skilled Medical Secretary to join our team in the Psychiatry and Behavioral Sciences department. As a Medical Secretary, you will provide secretarial, data entry, and routine administrative assistance within the DoSA Division of Substance Abuse treatment programs. This role will assist with the daily management of...
-
Bronx, New York, United States Rising Ground Full timeAt Rising Ground, we are committed to providing exceptional care and support to our community. We are currently seeking a highly skilled Pediatric Nurse Supervisor to join our dynamic team.About the RoleThis is a fantastic opportunity to make a real difference in the lives of children and families. As a Pediatric Nurse Supervisor, you will be responsible for...
-
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeAbout Montefiore Medical CenterMontefiore Medical Center is a premier academic medical center transforming health and enriching lives. As the University Hospital for Albert Einstein College of Medicine, we combine clinical excellence with a deep commitment to our community.Job OverviewThe Mental Health Assistant Director role provides 0.6 FTE administrative...
-
Senior Case Manager Supervisor
3 days ago
Bronx, New York, United States Tolentine Zeiser Community Life Center Full timeAt Tolentine Zeiser Community Life Center, we are seeking an experienced Senior Case Manager to lead our team of Case Managers and Housing Specialists. This is a full-time position with an annual salary of $49,740.About the RoleThe Senior Case Manager will be responsible for supervising and guiding subordinate staff to ensure delivery of services to families...
-
Bronx, New York, United States WCS Healthcare Partners Full timeWe are seeking a highly skilled Non-Invasive Cardiologist to join our team at an academic medical center in the Bronx. This is a fantastic opportunity to work closely with specialists, including incoming cardiologists certified in Echo and Nuclear.The ideal candidate will have a strong background in Cardiology and excellent communication skills. As a member...
-
Cardiothoracic Anesthesiology Expert
7 days ago
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeOpportunity for Leadership: Montefiore Medical Center's Department of Anesthesiology seeks a skilled Adult Cardiothoracic Attending Anesthesiologist to join our team of 8 Board Certified providers. * Collaborate with renowned academic institution * Diverse range of complex cases * Opportunities for mentoring and professional growth * Highly competitive...
-
Bronx, New York, United States Graham Windham Full timeAbout Graham WindhamGraham Windham is a leading social services organization providing educational and social services to over 4,000 children, young people, and parents throughout NYC. With over 400 full-time, part-time and On-call employees serving children and families in multiple programs throughout Manhattan, the Bronx, Brooklyn and Harlem, we provide an...
-
HARP Supervisor, Integrated Care Manager
7 days ago
Bronx, New York, United States Essen Medical Associates Full timeOverview: Elevate Your Career with Essen Health CareWe are the largest privately held multispecialty medical group in the Bronx, delivering high-quality, compassionate, and accessible medical care to vulnerable populations.Our Population Health model of care guides us in providing integrated clinical services via telehealth or in-person at over 35 medical...
-
Substance Abuse Treatment Program Director
2 weeks ago
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeAbout Our Substance Abuse Treatment ProgramWe are seeking a highly skilled Addiction Psychiatrist to join our esteemed Substance Abuse Treatment Program at Montefiore Medical Center. With nearly 50 years of experience, SATP has established itself as a leading provider of evidence-based care, integrating medications for addiction treatment with counseling,...
-
Security Supervisor
6 days ago
Bronx, New York, United States BronxCare Health System Full timeJob SummaryThe Security Sergeant is responsible for overseeing the security operations at Bronx-Lebanon Hospital Center. This role involves supervising security guards, maintaining a safe and secure environment, and ensuring compliance with hospital policies and regulations.Key ResponsibilitiesSupervise and train security guards in their daily duties and...
-
Bronx, New York, United States Essen Medical Associates Full timeOverviewEssen Medical Associates, a leading provider of high-quality healthcare services in the Bronx, seeks an experienced Operational Director to lead our Home Health Initiatives. With over 20 years of commitment to innovative healthcare delivery, we have grown into a multispecialty medical group serving the most vulnerable residents of New York State.We...
-
Community Support Specialist
7 days ago
Bronx, New York, United States Vocational Instruction Project Community Services Full timeAt Vocational Instruction Project Community Services, we are dedicated to changing lives and transforming our community. Our client-centered approach empowers individuals to take charge of their lives and discover their personal paths to self-sufficiency.The Substance Abuse Recovery Specialist will provide concrete services geared toward assisting men and...
-
Bronx-Lebanon Hospital Center Operator
7 days ago
Bronx, New York, United States BronxCare Health System Full timeOverviewBronxCare Health System is a comprehensive health care delivery system serving the South and Central Bronx.We offer a dynamic work environment with competitive salaries. The estimated annual salary for this position is $ $43,694, based on industry standards in New York.Job Responsibilities:We are seeking an experienced Telephone Operator to join our...
-
Healthcare Operations Director
3 days ago
Bronx, New York, United States Essen Medical Associates Full timeOverviewAt Essen Medical Associates, we are dedicated to providing high-quality medical care to vulnerable and under-served residents of New York State. As a leader in our field, we strive to innovate and improve our healthcare delivery system.Job DescriptionWe are seeking an experienced Healthcare Operations Director to oversee the daily operations for our...
-
Neonatal Medicine Specialist
4 weeks ago
Bronx, New York, United States MONTEFIORE MEDICAL CENTER Full timeJob Title: Neonatal ClinicianJob Summary:We are seeking a skilled Neonatal Clinician to join our dynamic faculty at the rank of Assistant or Associate Professor in the Department of Pediatrics at The Children's Hospital at Montefiore (CHAM)/Albert Einstein College of Medicine.The successful candidate will be responsible for providing high-quality patient...
-
Medical Director
5 days ago
Bronx, New York, United States Montefiore Health System Full timeLead a Thriving Neurosurgery Program in New YorkWe are seeking an exceptional Neurosurgery Program Director to lead our team at Montefiore Health System in New York.About the PositionThis is a full-time, permanent opportunity to join our academic medical center as a Clinician-Educator and Leader. As a member of our faculty, you will have the chance to shape...
-
Child and Adolescent Psychiatrist
3 days ago
Bronx, New York, United States Montefiore Health System Full timeDevelopmental and Behavioral Child Adolescent Psychiatrist Job OpportunityWe are seeking a highly skilled Child and Adolescent Psychiatrist to join our team at the Rose F. Kennedy Children's Evaluation and Rehabilitation Center (CERC) of the Children's Hospital at Montefiore.About UsThe CERC is a renowned center for providing superior diagnostic and...
-
HVAC Executive Director
7 days ago
Bronx, New York, United States HVACEXEC Recruiters Full timeCustomer Service Leadership Opportunity with HVACEXEC RecruitersWe are seeking an exceptional Human Resources Director to join our team at HVACEXEC Recruiters, a leading recruiter in the NYC Metro area. With a focus on private residences and a commitment to growth, our client is expanding its market share through MiniSplit sales and installations.The ideal...