Call Center Supervisor

7 days ago


Bronx, New York, United States BronxCare Health System Full time

We are seeking an experienced Call Center Supervisor to lead our Central Registration team at BronxCare Health System.

**Job Summary:**

The ideal candidate will possess a strong background in healthcare operations, with 2-5 years of supervisory experience in a call center environment. This role involves overseeing day-to-day departmental leadership, training, and performance management of line staff.

Responsibilities:

  • Establish and maintain positive relationships with patients, visitors, and other employees
  • Contribute to Performance/Quality Improvement activities, including data collection, analysis, and implementation
  • Effectively supervise access and registration workflows, including real-time monitoring of inbound call traffic and coordination of community referral programs
  • Leverage report data to develop and execute quality assurance measures
  • Responsible for Performance Improvement/Quality Improvement, including data collection, analysis, and implementation of corrective/improvement activities
  • Assists in the training, monitoring, evaluating, and scheduling of Outreach Team employees
  • Utilizes automated data dashboards to identify patients in need of outreach and engages them in care via phone and mail

Qualifications:

  • Bachelor's Degree required; 2-5 years supervisory experience in a call center environment preferred
  • Knowledge of Managed Care utilization guidelines, patient registration processes, financial reimbursement, and third-party billing experience required
  • Statistical analytics and reporting experience preferred
  • Bilingual (English/Spanish) proficiency preferred; additional languages spoken a plus

Benefits:

  • Competitive salary: up to $63,000 per year
  • Regular full-time position with benefits
  • Opportunity to work in a dynamic and growing healthcare organization

About Us:

BronxCare Health System is a leading provider of healthcare services in the Bronx, New York. Our team is dedicated to delivering high-quality patient care and improving health outcomes in our community.



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