Telecommunications Support Specialist

5 days ago


El Monte, California, United States ED Management Full time
Job Overview

We are seeking highly motivated and customer-focused Telecommunications Support Specialists to join our dynamic team at ED Management. As a pivotal member of our telecommunications team, you will be the primary point of contact for customers, providing exceptional service and support with enrolling in cutting-edge telecom services.

Key Responsibilities
  • Address customer inquiries and resolve technical issues in a timely and professional manner
  • Offer detailed information about products and services, including features, pricing, and benefits
  • Troubleshoot and resolve product-related issues, ensuring minimal downtime and maximum customer satisfaction
  • Document and update customer records based on interactions, maintaining accurate and up-to-date information
  • Maintain a current knowledge base of our evolving products and services, staying ahead of industry trends and advancements
Requirements
  • Previous experience in customer service, sales, or related fields, with a proven track record of success
  • Strong ability to build rapport with clients, fostering trust and loyalty through excellent communication skills
  • Excellent multitasking and prioritization skills, with the ability to manage multiple tasks and projects simultaneously
  • Positive and professional attitude, with a strong commitment to delivering exceptional customer experiences
  • Outstanding written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner
Compensation and Benefits

We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we provide opportunities for career growth and professional development, helping you achieve your long-term goals and aspirations.

Work Environment

As a Telecommunications Support Specialist at ED Management, you will work in a fast-paced, dynamic environment that is committed to innovation and excellence. You will have the opportunity to work with innovative technology, help customers stay connected to what matters most, and be part of a team that is shaping the future of connectivity. If you are passionate about technology, thrive in a team-driven environment, and want to grow your career in the ever-evolving telecom industry, this is the ideal opportunity for you.



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