Client Executive

2 days ago

Newark, New Jersey, United States Thomson Reuters Holdings Inc. Full time
About the Role

The Medium Law Client Executive is responsible for driving revenue growth and increasing Westlaw usage in assigned law firm accounts. This role requires a deep understanding of legal research, sales, and marketing strategies to meet customer needs and build long-term relationships.

Key Responsibilities
  • Provide high-quality account management and customer support services to assigned accounts
  • Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns
  • Attain assigned revenue account goals and support renewal process
  • Develop, present, and implement special offers in non-Account Executive accounts
  • Partner closely with Sales Executives in identifying sales opportunities for each firm
  • Educate customers on the benefits of Westlaw over competitors and train customers on the use of Westlaw
  • Coordinate training efforts with Customer Success Representatives
  • Coordinate local marketing efforts within assigned accounts
  • Keep up-to-date on competitive activities in accounts and communicate information to divisional/regional management
  • Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions
  • Assist other market segments as needed
About You

You're a fit for this role if your background includes:

  • J.D. preferred
  • Legal practice experience preferred
  • Strong communication, presentation, and Westlaw legal research skills
  • Customer service orientation and experience
  • Account Management and sales/marketing experience strongly preferred
  • Proficient in MS
  • Previous legal research training preferred
What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

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