Account Manager Onboarding Specialist

4 weeks ago

Washington, Washington, D.C., United States US-based Tech-Enabled Business Support Company Full time

Job Title: Account Manager Onboarding Specialist

Job Summary:

We are seeking a highly skilled Account Manager Onboarding Specialist to join our team. The ideal candidate will be responsible for ensuring our existing clients are happy and utilizing our product.

Key Responsibilities:

  • Make proactive outbound calls to customers who are not utilizing the product to engage them and get them onboarded.
  • Coordinate and conduct Zoom meetings to guide clients through the platform during onboarding.
  • Schedule follow-up interactions with customers for further assistance.
  • Ensure attendance for all scheduled Zoom meetings with clients.
  • Send post-call follow-up emails after every interaction.
  • Participate in all company meetings scheduled.

Requirements:

  • Strong communication abilities, including effective engagement with clients through phone, email, and text.
  • Previous experience in customer service or account management, particularly in a technology or software-related field.
  • Capability to handle a high volume of outbound calls daily (40+ calls) while upholding professionalism and enthusiasm.
  • Excellent organizational skills and attention to detail to manage multiple tasks and follow-ups efficiently.
  • Proficiency in arranging and managing Zoom meetings, ensuring accurate scheduling and attendance.
  • Demonstrated strong follow-up skills by sending proactive emails and texts after client interactions and maintaining timely follow-ups on scheduled meetings or calls.
  • Dedication to attending all scheduled Zoom and company meetings, actively engaging and contributing to discussions when necessary.

Compensation:

$8,400 - $9,600 yearly

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