Ophthalmology Call Center Specialist

1 week ago


Raleigh, North Carolina, United States Raleigh Ophthalmology Full time

Job Summary

Raleigh Ophthalmology seeks a skilled Call Center Representative to provide exceptional patient service and support.

Key Responsibilities:

  • Respond to patient inquiries and concerns in a professional and empathetic manner.
  • Schedule and confirm appointments for patients across various ophthalmology subspecialties.
  • Verify patient information and obtain necessary medical information to create comprehensive medical advisories.
  • Update electronic health records accurately and efficiently.
  • Provide detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Collaborate with external medical professionals to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices.
  • Document call interactions and relevant patient information accurately.
  • Adhere to strict confidentiality standards and maintain patient privacy.
  • Participate in ongoing training to stay updated on medical procedures and policies.

Requirements:

  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.


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