Ophthalmology Call Center Specialist
1 week ago
Job Summary
Raleigh Ophthalmology seeks a skilled Call Center Representative to provide exceptional patient service and support.
Key Responsibilities:
- Respond to patient inquiries and concerns in a professional and empathetic manner.
- Schedule and confirm appointments for patients across various ophthalmology subspecialties.
- Verify patient information and obtain necessary medical information to create comprehensive medical advisories.
- Update electronic health records accurately and efficiently.
- Provide detailed information about healthcare services, procedures, and insurance coverage to patients.
- Collaborate with external medical professionals to ensure seamless patient care coordination.
- Maintain cohesive physician schedules for affiliated practices.
- Document call interactions and relevant patient information accurately.
- Adhere to strict confidentiality standards and maintain patient privacy.
- Participate in ongoing training to stay updated on medical procedures and policies.
Requirements:
- High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
- Previous experience in a call center, customer service, or healthcare setting is advantageous.
- Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
- Empathy, compassion, and a customer-focused mindset when dealing with patients.
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