Front Desk Representative

1 week ago


Miami, United States Shaner Hotel Group Full time
{"Responsibilities": "Deliver Exceptional Guest Experiences

As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay. Your primary responsibility will be to ensure that every guest feels valued and cared for, from check-in to check-out.

Key Responsibilities:

  • Process all check-ins and check-outs efficiently and accurately.
  • Handle guest complaints in a professional and courteous manner.
  • Provide information and services to guests in a friendly and professional manner.
  • Process all payments according to established hotel requirements.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
Requirements

To be successful in this role, you will need:

  • A high school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • ONQ PMS experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and opportunities for growth and development for our associates.

", "About the Team": "Join Our Team at the Hilton Aventura

We are seeking a talented and motivated Front Desk Agent to join our team at the Hilton Aventura. This stunning 4-star hotel offers a unique opportunity for growth and development in a dynamic and fast-paced environment.

About the Hilton Aventura:

  • A 208-room, full-service hotel with a range of amenities and services.
  • A stunning property that magnifies the beauty of women, diversity, and culture.
  • A home to the incredible Gala Restaurant, Muse Bar, revolving art exhibition, and elegant banquet space.
", "lang_code": "en-US"}

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