Office Support Specialist

4 weeks ago

New York, New York, United States Northwell Health Full time

Job Summary:

We are seeking a highly organized and detail-oriented Office Associate to join our team at Northwell Health. In this role, you will be responsible for providing administrative support to our staff, ensuring the smooth operation of our office.

Key Responsibilities:

  • Scheduling and Coordination: Schedule and confirm patient appointments, maintain accurate records, and ensure timely follow-up.
  • Communication and Reception: Facilitate effective communication between patients, staff, and physicians, and provide exceptional customer service.
  • Documentation and Data Entry: Accurately record and maintain patient information, demographic data, and insurance details.
  • Financial Transactions: Collect, verify, and record outstanding payments, and maintain accurate financial records.
  • Chart Preparation and Maintenance: Electronically prepare patient charts, maintain accurate records, and ensure compliance with regulatory requirements.
  • Transcription and Proofreading: Transcribe and proofread correspondence, reports, and other documents, ensuring accuracy and attention to detail.
  • Equipment Operation and Maintenance: Operate office equipment, maintain accurate records, and ensure timely maintenance.
  • Call Handling and Overflow: Answer and process overflow calls, providing exceptional customer service and ensuring timely resolution of issues.
  • Typing and Data Entry: Perform light typing duties, including correspondence, reports, and data entry, ensuring accuracy and attention to detail.
  • Statistical Data and Reporting: Prepare and maintain statistical data, reports, and other documents, ensuring accuracy and attention to detail.

Requirements:

  • Education: High School Diploma or equivalent, required.
  • Experience: Previous patient relation experience, required. Previous general office experience, required. Previous physician practice experience, preferred.
  • Skills: Ability to communicate effectively, maintain accurate records, and provide exceptional customer service.

Salary and Benefits:

The salary range for this position is $24.30-$26.38/hour. Northwell Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

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