IT Support Specialist Norwood OH

6 days ago


Norwood, New Jersey, United States Encore Technologies Full time

At Encore Technologies, we're seeking a skilled IT Support Specialist to join our team in Norwood, OH.

As an IT Support Specialist, you'll play a critical role in providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Salary: $18 per hour

Job Description

We're looking for a highly motivated and detail-oriented individual with excellent communication skills to fill this part-time Service Desk Analyst position. The ideal candidate will have experience in a customer service role and be proficient in Microsoft's currently supported O/S as well as messaging systems like Microsoft Outlook and Gmail.

The Service Desk Analyst will be responsible for:

  • Providing exceptional customer service by adhering to standard processes to document and resolve technical issues.
  • Troubleshooting, diagnosing, and resolving applications, general compute issues using knowledge base or support tools.
  • Routing tickets that cannot be resolved at the service desk to the appropriate resolver groups.
  • Collaborating with service desk co-workers through inclusion.

Required Skills and Qualifications:

  • Associates degree in Information Technology or 2 years equivalent experience in a technology-related field preferred.
  • Prior experience in a customer service role.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills and telephone etiquette.
  • Problem-solving skills.
  • Experienced and capable of dealing with fast-paced and high-stress work environments.

Benefits:

Our company values diversity and inclusivity, and we strive to create a workplace that is welcoming and respectful to all employees. We offer competitive pay and flexible working arrangements, including evening, weekend, and holiday hours.

Work Environment:

This is a part-time position with approximately 20-25 hours per week. The work environment is generally sedentary, but may require standing and walking for up to 10% of the time. Work is performed within an office environment with standard office equipment available.



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