Personalized Recovery Advocate

5 days ago

Milford, Ohio, United States The Ridge Full time

Discover a fulfilling career as an Aftercare Coordinator with The Ridge Ohio, the Midwest's premier substance abuse and mental health treatment program.

About Us

The Ridge has been treating licensed professionals, executives, and their families in a safe and serene setting on 51 acres just outside Cincinnati, Ohio for over ten years.

We pride ourselves on providing high-quality care to our clients, and we're committed to helping them achieve long-term success. Our team is dedicated to delivering exceptional results, and we're always looking for talented individuals who share our passion for making a difference.

Job Summary

We're seeking an experienced Aftercare Coordinator to join our team. In this role, you'll be responsible for creating personalized discharge plans for each client, working closely with our marketing team on outreach and business development initiatives, and managing CRM updates, client feedback, and post-discharge outreach.

You'll also communicate directly with referral sources, enhance our network with a customer-first approach, and work alongside our admissions team to provide occasional support for client interventions, tours, and transfers.

Responsibilities
  • Develop and implement personalized discharge plans for each client.
  • Collaborate with the marketing team to identify and develop relationships with quality care providers.
  • Manage CRM updates, client feedback, and post-discharge outreach to enhance client success and drive future referrals.
  • Communicate directly with referral sources to build strong relationships and grow our network.
  • Work alongside the admissions team to provide support for client interventions, tours, and transfers.
Requirements
  • Experience: Previous experience in a substance abuse treatment setting or as a Certified Drug and Alcohol Counselor (CDCA) preferred.
  • Sales & Marketing Skills: Proven ability to engage clients and build strong provider networks; experience in outreach, relationship building, and fostering client retention is essential.
  • Computer Proficiency: Comfortable using CRM systems, as well as basic office software for documentation and client tracking.
  • Communication Skills: Excellent verbal and written skills, with a client-centered, compassionate approach.
About the Role

This is a full-time position offering a competitive salary of $47,120 per year, plus benefits and opportunities for professional growth and development.

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