Software Support Specialist

3 weeks ago


Denver, Colorado, United States The Doyle Group Full time

At The Doyle Group, we are seeking a skilled Software Support Specialist to join our team and provide technical support for cloud-based software. As a key member of our team, you will be responsible for diagnosing and resolving software issues, maintaining communication with users, and documenting support ticket resolutions.

Key responsibilities include:

  • Troubleshoot software and hardware issues and communicate resolutions clearly to users
  • Maintain, update, and escalate (when necessary) support tickets
  • Research and document best practices for problem-solving
  • Experience with ERP, CRM, and SaaS applications (Salesforce preferred)
  • Basic network troubleshooting and familiarity with hardware (printers, phones, A/V equipment)

Additional Plus:

Fluent in Spanish



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