Chief Consumer Insights Officer

3 days ago


Virginia Beach, Virginia, United States Sentara Healthcare Full time
Job Summary

The Chief Consumer Insights Officer will lead the development of a comprehensive consumer insights strategy and roadmap. This involves building customer segmentation models, embedding them in the enterprise operating model, designing and executing qualitative research studies, deploying and managing enterprise VOC measurements across the integrated delivery network, and enabling transformation change agendas with key insights informing the consumer value proposition.

The ideal candidate will possess a Bachelor's Level Degree (BLD) or Master's Level Degree (MLD) in Leadership, Market Analysis, or Market Research. Strong analytical, project, and time management skills are essential, as well as the ability to create shared alignment around a vision and execute that vision. Experience in project management, including leading project teams, guiding workgroups, and managing work plans and budget and resources, is also highly valued.

The salary range for this position is approximately $170,000 - $220,000 per year, based on factors such as location, industry standards, and qualifications. The role can be performed remotely or in a hybrid setting from various states across the United States.

Required Skills and Qualifications
  • Leadership and Team Management
  • Market Analysis and Research
  • Project Management
  • Communication and Presentation
  • Adaptability and Complex Problem Solving

Benefits and Opportunities
Sentara Healthcare offers a diverse and inclusive work environment with opportunities for professional growth and development. The organization prioritizes diversity, inclusion, and belonging, ensuring its workforce reflects the communities it serves.

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