Bilingual Quality and Data Analyst

3 days ago


Altamonte Springs, Florida, United States Professional Staffing Services Group Full time
Job Overview:

As a Bilingual Quality and Data Analyst, you will play a critical role in ensuring the quality and efficiency of our customer service operations at Professional Staffing Services Group. With your strong analytical and communication skills, you will be responsible for analyzing customer satisfaction surveys, identifying areas for improvement, and developing and maintaining quality standards and procedures.

Key Responsibilities:
  • Analyze customer satisfaction surveys and identify trends, patterns, and root causes of quality issues.
  • Collect and analyze data from various sources, including call logs, case management systems, and customer surveys.
  • Utilize advanced Excel skills to create insightful reports, dashboards, and presentations.
  • Make data-driven recommendations to improve processes and customer experiences.

Qualifications:
  • Bachelor's degree in a related field or equivalent experience.
  • 2+ years of experience in quality assurance or a similar role.
  • Advanced proficiency in Microsoft Excel (pivot tables, charts, formulas).
  • Strong analytical and problem-solving skills.

Estimated salary: $22.00 per hour.

Professional Staffing Services Group offers a competitive salary and benefits package, as well as opportunities for growth and development.



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