Enterprise Implementation Manager

4 weeks ago

Blacksburg, Virginia, United States HealthEquity Full time
Implementation Manager III Job Description

We are seeking a highly skilled Implementation Manager III to oversee all aspects of the enterprise client implementation process from initiation to transition. This role requires minimal direction and significant latitude for independent judgement and discretion.

Key Responsibilities:
  • Coordinate and plan with all levels of internal and external customers, including cross-functional teams, clients, Third Party Administrators, brokers, and external partners.
  • Support the Sales process with Client RFP responses, pre-finalist support, and represent HealthEquity services and products on finalist meetings.
  • Lead client advocate throughout the implementation while maintaining project management standard methodologies to keep leadership and key partners informed of progress, risk assessments, and executive summaries.
  • Proactively identify factors jeopardizing the project and leverage internal resources and client contacts to assess and mitigate further issues.
  • Develop unique project specifications and objectives from initiation to delivery for enterprise and complex implementations with standard and non-standard solutions.
  • Collaborate with clients and/or cross-functional teams to produce functional specifications, design documents, and other blueprints for the project.
  • Define scope of efforts required to meet objectives and create comprehensive project timelines, including analyzing, reviewing, and forecasting project expenditures and mitigating scope creep.
  • Drive project team and partners down the critical path by preparing and regularly maintaining project plans after aligning on necessary project steps, activities, the sequence of events, critical success paths, dependencies, and the duration of tasks.
  • Identify and acquire appropriate resource needs, ensuring availability to support and complete project deliverables.
  • Manage resources within respective departments, other internal departments, outside service providers, and materials committed to the projects.

Requirements:
  • Strong project management skills and experience in implementing complex projects.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to analyze complex problems and develop creative solutions.
  • Strong business acumen and understanding of the healthcare industry.
  • Experience working with cross-functional teams and external partners.

What You'll Be Doing:
  • Identify client nuances, plan requirements, and contractual commitments to create non-standard solutions.
  • Support the Sales process with Client RFP responses, pre-finalist support, and represent HealthEquity services and products on finalist meetings.
  • Lead client advocate throughout the implementation while maintaining project management standard methodologies.
  • Proactively identify factors jeopardizing the project and leverage internal resources and client contacts to assess and mitigate further issues.
  • Develop unique project specifications and objectives from initiation to delivery for enterprise and complex implementations.

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