Central Scheduling Coordinator
1 week ago
We are seeking a skilled Central Scheduling Coordinator to join our team at The Center for Orthopedic and Research Excellence.
About the RoleAs a Central Scheduling Coordinator, you will be responsible for registering patients and scheduling appointments over the phone while delivering exceptional service. This role requires a person with outstanding customer service skills, patience, and empathy, as well as efficiency, accuracy, and effectiveness in registration and routing to preferred physicians.
Key Responsibilities- Screen patients to establish the urgency of their condition and coordinate appointments within the appropriate time frame.
- Conduct comprehensive patient interviews and enter accurate information into our patient management system.
- Coordinate appointments with physicians in patients' preferred office locations, ensuring seamless communication and timely scheduling.
- Verify patients' insurance coverage and advise on patient responsibilities prior to appointments.
- Maintain and protect patients' confidentiality in accordance with HIPAA regulations.
- Confirm patient appointments and answer telephone inquiries with accuracy.
- Ensure complete and accurate patient registrations.
- High school diploma/GED required.
- Prior patient registration experience is essential; experience with Medicare, private health insurance, and worker's comp insurance is preferred.
- Excellent data entry and spelling skills, with the ability to ask insightful questions to provide callers with an excellent experience.
- Self-motivated and able to work independently, as well as collaboratively as part of a team.
- Ability to multitask and prioritize tasks effectively.
- Strong decision-making skills and excellent customer service skills.
- Speak confidently in a pleasant and professional manner, being thorough while effective and efficient.
- Possess a strong work ethic and excellent attendance record.
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as comprehensive benefits, including medical, vision, and dental plans, 100% employer-paid life insurance, and a 401(k) match. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
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