Patient Experience Specialist

3 days ago


Gilbert, Arizona, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare, LLC. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Responsibilities
  • Develop and maintain expertise on TMS and Ketamine, with training and studies provided.
  • Take ownership of all patients on your provider's schedule, ensuring seamless care coordination.
  • Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs.
  • Support patients in their healing journey through education, connection, and focus on TMS and Ketamine.
Benefits
  • Accelerate your healthcare career growth with rapid advancement opportunities.
  • Enjoy comprehensive benefits, including medical, dental, vision, and 401K.
  • Take advantage of 20 days off annually, including 10 PTO days and 10 holidays.
  • Access Serenity's treatment options as an employee.
Qualifications
  • High School Diploma or GED.
  • 2-3+ years of experience in a full-time customer service role.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients. With evidence-based research and proven results, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment.



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