Intake Coordinator

3 weeks ago


Portland, Oregon, United States Local Infusion Full time
Transforming Infusion Therapy Care

At Local Infusion, we're revolutionizing the way specialty infusion care is delivered. We're seeking a highly skilled and compassionate Infusion Guide to join our team and contribute to our mission of shaping the future of infusion therapy.

About the Role

This is a full-time position located onsite in Portland, where you'll play a critical role in ensuring our patients receive the highest level of care possible in infusion therapy. As an Infusion Guide, you'll be responsible for handling all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.

You'll work closely with referring providers to obtain necessary documentation and communicate the status of their patients. Your excellent customer service skills will shine as you communicate with patients in a customer-centric way, providing clear and concise information about their treatment options.

Key Responsibilities
  • Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation
  • Liaison with referring providers to obtain necessary documentation and communicate the status of their patients
  • Communicate referral process and status to patients in a customer-centric way
  • Openly communicate with referring/prescribing providers
  • Assist in maintaining medical inventory and office supplies
What We're Looking For

We're seeking a candidate with a passion for patient care and delivering exceptional patient experiences. You'll have prior experience reading medical charts and working on insurance pre-authorizations, as well as strong familiarity with Electronic Health Records (EHR) systems.

As a member of our team, you'll enjoy a competitive salary starting at $25/hour, medical, dental, and vision insurance, short- and long-term disability coverage, and a matching 401(k) plan. You'll also have 15 days of PTO and a flexible return-to-work policy.

Local Infusion is an Equal Employment Opportunity (EEO) Employer, and we fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.



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