Expeditor - Food Service Professional

4 weeks ago

Long Beach, California, United States Lucille's Full time

Job Summary

The Expeditor is a key member of our restaurant team, responsible for ensuring food is prepared and delivered to guests in a timely and professional manner. This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Organize prepared food by check, garnish or ensure each item is garnished appropriately, and present as per specification
  • Maintain guest orders in an automated QSR ticket system
  • Deliver food and items ordered by guests without delay, at the desired temperature, and in a highly presentable manner and within set time guidelines
  • Work in a team environment with the ability to be an effective team player
  • Act as the liaison between the front-of-house sales team and back-of-house cooks
  • Maintain complete knowledge of locations food offering and preparation
  • Carry and transport trays with beverages and/or plates
  • Clear the dishes as they are consumed
  • Carefully watch tables and fill water glasses and other drinks as appropriate
  • Provide friendly, gracious, motivated, detail-oriented, and responsive service to create a memorable dining experience for guests
  • Perform cleaning side work as assigned
  • Support servers and kitchen staff in other duties as required
  • Take pride in your personal appearance; report to work in neat and clean clothing; maintain well-groomed hair and personal hygiene as established by Company policy
  • Display integrity and honesty in all aspects of your employment
  • Perform other duties as directed

Requirements

  • Excellent verbal and written communication skills
  • Excellent interpersonal and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Ability to remain calm while working under pressure in a fast-paced environment
  • Ability to act with integrity and professionalism
  • Must possess proficient ability to communicate in English in an oral and written format
  • Ability to absorb and retain information quickly; ability to pass menu-related tests
  • California food handlers card required
  • Basic mathematical skills
  • Basic reading and writing skills
  • Basic computer skills
  • Multi-task oriented

Preferred Qualifications

  • Two or more years of full-service restaurant experience

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The team member is frequently required to walk; sit, and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls, and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands. The noise level in the work environment is moderate to loud.

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