Customer Communication Specialist

4 weeks ago


Arlington Heights, Illinois, United States United Airlines Full time
About United Airlines

United Airlines is a global company that operates in hundreds of locations around the world, serving millions of customers and tens of thousands of employees. We're on a path towards becoming the best airline in the history of aviation, and we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.

Key Responsibilities

As a Customer Communication Specialist, you will be responsible for managing day-to-day communication requests that support our operation and teams across the company. This includes utilizing operational tools like SHARES, Unimatic, and Volare to determine the root cause of delays and crafting operational communication such as travel waivers and operational advisories.

You will also be responsible for actively monitoring flights for in-the-moment delay, cancellation, and operational impact messaging, preparing in-the-moment ad hoc and proactive messaging when requested, and working collaboratively with business partners across the organization.

Qualifications

To succeed in this role, you will need:

  • Bachelor's degree or 4 years of relevant work experience
  • Communications or relevant field of study
  • 2+ years communications related experience
  • Strong leadership capabilities, including the ability to develop and motivate team members
  • Ability to effectively communicate and collaborate with all levels within the organization
  • Advanced copywriting and conversational communications skills
  • High standard for quality and attention to detail
  • Strong customer service mindset
  • Excellent interpersonal and problem-solving skills
  • Keen ability to work independently and in a team setting
  • Strong ownership mindset and resolve to follow-through
  • Able to adapt to a fast-paced and rapidly changing environment
  • Flexibility to work various shifts to support 24/7/365 operation
  • Must be legally authorized to work in the United States for any employer without sponsorship

Preferred qualifications include airline or travel industry experience, professional writing experience, and customer service experience.



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