Service Coordinator

1 month ago


Tukwila, Washington, United States COSCO Fire Protection Full time
Job Summary:

We are seeking a highly motivated and organized Service Administrator to join our team at Cosco Fire Protection, Inc. in Tukwila, WA. As the key point of contact for our customers, employees, and guests, you will be responsible for providing exceptional support and ensuring seamless service delivery.

Key Responsibilities:

• Schedule service calls and coordinate material and lift procurement
• Enter service bookings and track material used on service calls
• Manage UL sprinkler head testing process and request Intents and Affidavits as needed
• Verify 3rd Party Reporting and create new work orders
• Review previous days calendar for completed job, paperwork, or return trips and verify Timesheet
• Participate in Service WIP/Open Call Meetings and daily huddle with Superintendents
• Resolve AR disputes (Back-Up Sprinkler and Fire Alarm)

Requirements:

• AA Degree required, BA college degree preferred
• 3+ years' experience in a customer service role and in a professional office setting preferred
• Ability to work Monday through Friday 7:00 a.m. to 4:00 p.m.
• Strong attention to detail and excellent organizational skills required
• Good written and verbal communication skills required
• Proficiency in Microsoft Word, Excel, Outlook, and Power Point

What We Offer:

• Unique and welcoming culture
• Non-hierarchical, collaborative, and supportive environment
• Interesting, challenging, and wide-ranging work
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