Facilities Help Desk Specialist
3 weeks ago
The Facilities Help Desk Specialist will be responsible for dispatching service orders for building-related environmental alarms, building repairs, and maintenance. This role requires strong customer service skills, good telephone skills, and the ability to stay calm and work well in high-pressure situations. The ideal candidate will have strong PC skills, strong decision-making ability, and strong organizational skills.
Key Responsibilities:
• Monitor critical network and environmental alarms per weekly schedule
• Handle emergency calls relating to facilities and coordinate with local law and fire departments
• Receive trouble calls relating to company land, facilities, or environment
• Create and assign work orders, dispatch personnel, contractors, or outside facility management companies
• Conduct customer satisfaction surveys for Facility Management
• Filter house services, furniture, and move-related calls to the appropriate corporate partner
• Perform a variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
Requirements:
• High School, GED, or equivalent education and relevant experience
• 2-4 years of related experience
• Strong, responsive customer service skills
• Good telephone skills - Clear, understandable speaking voice
• Ability to stay calm and work well in high-pressure situations
• Strong PC skills
• Strong decision-making ability
• Strong organizational skills
• Ability to learn complex processes
• Minimum typing requirement - 60 wpm
• Ability to multi-task
• Ability to work required shifts
About C4 Technical Services:
C4 Technical Services is a leading provider of technical services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.
-
Help Desk Support Specialist
3 weeks ago
Denver, Colorado, United States IDR Healthcare Full timeJob Title: Help Desk Support SpecialistJob Summary: IDR Healthcare is seeking a skilled Help Desk Support Specialist to provide Tier I support and customer assistance for a mobile application.Responsibilities:Providing Tier I support and customer assistance for a mobile application.Troubleshooting, reproduction, reporting, and problem resolution in both iOS...
-
Help Desk Specialist
3 weeks ago
Denver, Colorado, United States AAI Full timeJob DescriptionAAI is seeking a skilled Help Desk Specialist to provide technical support to users in an efficient and accurate manner. The ideal candidate will have a minimum of three years of experience troubleshooting desktop computers and laptops, as well as one year of experience troubleshooting Tablets and other related mobile devices.Key...
-
Help Desk Specialist
3 weeks ago
Denver, Colorado, United States AAI Full timeJob DescriptionAAI is seeking a highly skilled Help Desk Specialist to provide technical support to users in an efficient and accurate manner. The successful candidate will have a minimum of three years of experience troubleshooting desktop computers and laptops, as well as one year of experience troubleshooting Tablets and other related mobile devices.Key...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States Focused HR Solutions Full timeJob SummaryWe are seeking a highly skilled Help Desk Analyst to join our team at Focused HR Solutions. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving software and hardware issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide technical support...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States All Copy Products Full timeHelp Desk Support EngineerWe are seeking a highly skilled and motivated Help Desk Support Engineer to join our team at All Copy Products. As a Help Desk Support Engineer, you will be responsible for providing technical support to our clients, resolving issues efficiently, and working collaboratively with our internal engineering team.Key...
-
Senior Help Desk Specialist
3 weeks ago
Denver, Colorado, United States Contact Government Services, LLC Full timeJob Summary:We are seeking a highly skilled Senior Help Desk Technician to provide Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).Key Responsibilities: Provide technical support for...
-
Help Desk Technician
4 weeks ago
Denver, Colorado, United States Decision Point Full timeJob Title: Help Desk TechnicianDecisionPoint is seeking a highly skilled Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise. This role is responsible for providing operational support services to the organization.Key Responsibilities:Providing remote computer support and resolving IT...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States Decision Point Full timeJob SummaryDecisionPoint is seeking a highly skilled Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise. This role is responsible for providing operational support services to the organization.Key ResponsibilitiesProviding remote computer support and owning, tracking, and resolving IT...
-
Help Desk Specialist
4 weeks ago
Denver, Colorado, United States Russell Tobin Full timeJob SummaryAs a Help Desk Analyst at Russell Tobin, you will play a critical role in providing technical support to our clients. Your primary responsibility will be to assist customers with issues related to our mobile application, ensuring that their experience is seamless and efficient.Key Responsibilities:Provide Tier I support and customer assistance for...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States Apidel Technologies Full timeJob OverviewApidel Technologies is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide critical assistance to keep our myColorado application running smoothly.Key ResponsibilitiesProvide Tier I support and customer assistance for a mobile application.Troubleshoot, reproduce, report, and resolve problems in both iOS...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States Decision Point Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Help Desk Technician to provide exceptional end-user support to our clients. As a key member of our IT team, you will be responsible for resolving technical issues, providing troubleshooting assistance, and ensuring seamless service delivery.Key ResponsibilitiesProvide Tier I onsite support and...
-
Help Desk Support Specialist
4 weeks ago
Denver, Colorado, United States Eide Bailly Full timeJob SummaryWe are seeking a skilled Help Desk Technician to join our team at Eide Bailly. As a Help Desk Technician, you will provide technical assistance and support to end users in a call center environment via phone, chat, or email.Key ResponsibilitiesProvide frontline technical assistance and support to end users.Install, modify, or repair computer...
-
Help Desk Technician
4 weeks ago
Denver, Colorado, United States Eide Bailly Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at Eide Bailly. As a Help Desk Technician, you will be responsible for providing technical assistance and support to end users in a call center environment.Key Responsibilities:Provide frontline technical assistance and support to end users via phone, chat, or...
-
Help Desk Support Specialist
3 weeks ago
Denver, Colorado, United States Eide Bailly Full timeJob SummaryWe are seeking a skilled Help Desk Technician to join our team at Eide Bailly. As a Help Desk Technician, you will provide technical assistance and support to end users in a call center environment via phone, chat, or email.Key ResponsibilitiesProvide frontline technical assistance and support to end users in a call center environment via phone,...
-
Help Desk Operations Manager
3 weeks ago
Denver, Colorado, United States Polsinelli Full timeJob SummaryPolsinelli is seeking a skilled Help Desk Manager to oversee the operations of our technical support team. As a key member of our IT department, you will be responsible for ensuring efficient and effective technical support services to our users.Key Responsibilities* Establish and enforce Help Desk service level agreements to ensure problem...
-
Help Desk Support Specialist
3 weeks ago
Denver, Colorado, United States Decision Point Full timeWe are seeking a highly motivated and detail-oriented Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise. This role is responsible for providing operational support services to the organization, including remote computer support, owning, tracking and resolving IT incidents and requests,...
-
Service Desk Support Specialist
3 weeks ago
Denver, Colorado, United States IDR, Inc. Full timeJob Title: Service Desk Support SpecialistJob Summary:IDR, Inc. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat.Key Responsibilities:Respond to and resolve technical issues in a timely and...
-
IT Help Desk Technician
4 weeks ago
Denver, Colorado, United States State of Colorado Full timeAbout the JobWe are seeking a highly skilled IT Help Desk Technician to join our team at the State of Colorado. As a key member of our Information Technology (IT) unit, you will provide exceptional technical support to our end-users, ensuring they receive timely and effective assistance with their IT-related issues.Key ResponsibilitiesProvide first-level...
-
Service Desk Support Specialist
4 weeks ago
Denver, Colorado, United States IDR, Inc. Full timeService Desk Analyst Job DescriptionIDR, Inc. is seeking a skilled Service Desk Analyst to join our team onsite in Denver, CO. This is a 3-month contract with potential to extend or convert. The ideal candidate will have at least 3 years of IT Service Desk or Helpdesk experience and strong customer service and troubleshooting skills.Key Responsibilities:...
-
Therapy Front Desk Representative
4 weeks ago
Denver, Colorado, United States Orhopedic Centers of Colorado Full timeTherapy Front Desk Position OverviewA Front Desk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Verifying surgical benefits, calculating estimated pre-collections, communicating patients of their financial...