Facilities Help Desk Specialist

3 weeks ago


Denver, Colorado, United States C4 Technical Services Full time
Job Summary:

The Facilities Help Desk Specialist will be responsible for dispatching service orders for building-related environmental alarms, building repairs, and maintenance. This role requires strong customer service skills, good telephone skills, and the ability to stay calm and work well in high-pressure situations. The ideal candidate will have strong PC skills, strong decision-making ability, and strong organizational skills.

Key Responsibilities:

• Monitor critical network and environmental alarms per weekly schedule

• Handle emergency calls relating to facilities and coordinate with local law and fire departments

• Receive trouble calls relating to company land, facilities, or environment

• Create and assign work orders, dispatch personnel, contractors, or outside facility management companies

• Conduct customer satisfaction surveys for Facility Management

• Filter house services, furniture, and move-related calls to the appropriate corporate partner

• Perform a variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.

Requirements:

• High School, GED, or equivalent education and relevant experience

• 2-4 years of related experience

• Strong, responsive customer service skills

• Good telephone skills - Clear, understandable speaking voice

• Ability to stay calm and work well in high-pressure situations

• Strong PC skills

• Strong decision-making ability

• Strong organizational skills

• Ability to learn complex processes

• Minimum typing requirement - 60 wpm

• Ability to multi-task

• Ability to work required shifts

About C4 Technical Services:

C4 Technical Services is a leading provider of technical services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.

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