Operations Manager

3 days ago

New York, New York, United States Brinks Full time
Job Title: Operations Supervisor

We are seeking an experienced Operations Supervisor to join our team at Brink's Global Services. As a key member of our operations team, you will be responsible for providing management oversight and day-to-day leadership to our Dispatch/Sort and Window Teams, and Ground Courier Messengers at our 580 Fifth Avenue NYC location.

Key Responsibilities:
  • Supervise and manage the schedule, assignments, routing, and all day-to-day Ground Courier Messenger responsibilities at our 580 Fifth Ave Ops location.
  • Ensure that all shipments are handled in an accurate and timely manner, making it to each destination as scheduled and that staff appropriately/properly bag, tag, sort and route shipments.
  • Work closely with JFK Operations, Imports and Exports to identify errors and resolve issues in time to make corrections.
  • Ensure that proper documentation is completed and accurately attached to shipments as required by each shipment/airline: MAWB, Label, KP, I.E., etc.
  • Manage team and ensure that all steps are taken to rectify issues with shipments where information is missing or requires sort inquiry to ensure the proper routing.
  • Implement, enforce, and monitor safety and security policies to ensure a safe and secure work environment.
  • Evaluate the suitability of crew members to perform their duties, including equipment, training, appearance, and effectiveness.
  • Perform monthly street inspections (at least 2 per route).
  • Maintain effective working relationships and effectively communicate on matters pertaining to operations.
  • Work closely with location leadership, sort staff, PM staff, Drivers and Messengers to ensure operational efficiencies.
  • Manage employee time and attendance as well as performance management and work with staff on their internal development.
Requirements:
  • Minimum of 3 years of experience in freight forwarding/logistics in a high volume/secured environment in positions of increasing responsibility such as Sr. level Export/Import Coordination, Sr. Vault Clerk, Chief Cashier or other related operational positions
  • Minimum of 3 years working as Driver/Messenger/Dispatcher or similar related Operations position in an armed secured logistics environment
  • Proficiency with Microsoft Office products including but not limited to Excel, Word, PowerPoint and where possible internal Brink's proprietary/commercial business software packages (i.e. BITS, Garcia etc.)
  • Must be minimum of twenty-one (21) years of age
  • A current & valid driver's license
  • A valid weapons permit or ability to pass applicable weapons licensing requirements
  • Ability to pass gun custodian license requirements
  • A valid guard card or ability to obtain a guard card or any other required licenses
  • Ability to lift at least 50 pounds on a consistent regular basis
  • Must have flexibility in working a wide range of hours including weekends/holidays as needed.
Preferred Qualifications:
  • Bachelor's degree in business, engineering or other related field
  • Ability to recognize errors and potential problems and take appropriate measures to avoid service delays.
  • Possess organizational skills and the ability to multi-task
  • Ability to work well under pressure and meet deadlines
  • Experience servicing a diverse population
  • Knowledge of Customs Regulations
  • A current & valid class B driver's license
  • Experience in the Air Transportation or Armored car industry
Professional Skills:
  • Proven business acumen and business perspective
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent decision-making and analytical skills
  • Strategist and “Doer” - possessing a good balance of conceptual/strategic thinking with tactical execution
  • Professional, positive demeanor
  • High level of integrity where personal and professional values are aligned with the company's mission, vision and leadership framework.
  • Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation.
  • Ability to forge strong relationships and work collaboratively within the local operations and global network and regional business setting.
  • Aptitude to gain credibility with direct reports and colleagues as well as external customers.

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