Customer Support Liaison

3 weeks ago


Stockton, California, United States Nexus Executive Group Full time

Our Customer Support Associate role is a unique opportunity to make a meaningful impact in the community.

At Nexus Executive Group, we value diversity and create an inclusive atmosphere where every individual's unique perspective is heard. Our reputation as a top customer service and outreach firm has been secured through our positive energy and can-do attitude.

Responsibilities:

  • Contribute to outreach initiatives and promote enrollment programs to potential customers by directly engaging with members of the community.
  • Support customers by providing information about enrollment prerequisites, processes, and available services.
  • Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
  • Ensure applications are input into our system correctly and the required supporting materials are provided.
  • Adhere to government compliance protocol and maintain professionalism at all times.
  • Collaborate with the Customer Support Associate team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.

Requirements:

  • High school diploma or equivalent preferred.
  • Previous background in sales, community outreach, or a customer-facing role.
  • Confident in engaging directly with community members and effectively presenting information to potential customers.
  • Passionate about helping others and eager to make a difference in the community.
  • Comfortable working independently or as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to work a flexible schedule as needed, including evenings and weekends.


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