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Hospitality Service Representative
1 month ago
We are seeking a skilled and friendly Host/Hostess to join our team at Santa Rosa Golf and Beach Club. As a Host/Hostess, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Welcome guests and escort them to their assigned tables
- Seat guests in station rotation while maintaining guest lists and following check issue procedures
- Assign opening and/or closing side duties and supervise side work
- Assist with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc.
- Maintain reservation book, take incoming telephone calls, and note reservations and special requests by guests
- Retain knowledge of all menu items, prices, and general service procedures
- Responsible for standards of appearance and cleanliness in all service areas
- Remain visible on dining room floor and be easily accessible to guests, staff, and management
- Checks all tables before service to ensure proper settings
- Communicates guest requests and concerns to the department manager
- Incorporates safe work practices in job performance
- Regular and reliable attendance
- Performs other duties as required by supervisor
Requirements:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and speak English may be required in order to perform the duties of the job
- Must complete Alcohol Awareness Training
- Knowledge of Microsoft Office applications
- Knowledge of point of sales (POS) system
About Troon:
Troon is a world-leading professional club management company with a rich history of delivering exceptional guest and member experiences. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.