Member Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Truwest Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting with daily branch operations, and promoting our products and services to meet their financial needs.
Key Responsibilities- Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Assist with branch opening and closing duties, including balancing cash drawers and processing transactions.
- Process loan applications, open new accounts, and deposit products, ensuring compliance with credit union policies and procedures.
- Identify cross-selling opportunities and promote our products and services to meet members' financial needs.
- Monitor daily activity, compile statistical reports, and maintain accurate records.
- Investigate and resolve errors, maintain cash drawers, and balance negotiable instruments.
- Present a professional image at all times, demonstrating the TruService Philosophy and values.
- High school diploma or equivalent required; certifications A-D of the TruAchievement Branch Program (if participating in this program).
- Minimum one year of Teller II or similar related sales experience at a financial institution.
- Advanced knowledge of TruWest products, services, and account requirements.
- Excellent communication and interpersonal skills, with the ability to work with little or no supervision.
- Ability to perform math calculations with a high degree of accuracy and attention to detail.
As a Member Service Representative at Truwest Credit Union, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We offer a dynamic and supportive work environment, where you will have the chance to make a real difference in the lives of our members.
Apply now to join our team and take the first step towards a rewarding career in financial services
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