Telephone Operator

1 month ago


Neptune City, New Jersey, United States Hackensack Meridian Health Full time

At Hackensack Meridian Health, we're committed to delivering exceptional patient care and service. As a Telephone Operator, you'll play a vital role in ensuring our patients receive timely and accurate information.

Key Responsibilities:

  • Answer hospital incoming calls within 3 rings, using proper questioning techniques to determine the caller's needs.
  • Route calls to the appropriate department or personnel, utilizing our paging system and medical terminology knowledge.
  • Provide accurate information regarding patient location, visiting hours, and organizational policies.
  • Operate our data-linked multi-position PBX console automated system, using features to complete calls efficiently and courteously.
  • Respond immediately to emergencies and alarms, following established procedures to ensure success.

Requirements:

  • Excellent written and verbal communication skills.
  • Proficient computer skills, including Microsoft Office and/or Google Suite platforms.

As a Telephone Operator at Hackensack Meridian Health, you'll have the opportunity to make a meaningful impact on our patients' experiences. If you're a detail-oriented and customer-focused individual with strong communication skills, we encourage you to apply for this rewarding role.



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